Assistant General Manager - Arrowhead Towne Center

Assistant General Manager - Arrowhead Towne Center

This role involves comprehensive leadership and operational oversight of a retail property, ensuring alignment with company standards and strategic goals. Key responsibilities include financial management, strategic planning, tenant relations, and coordination across departments such as Leasing, Legal, and Shared Services. The position also oversees property operations, marketing initiatives, community engagement, and compliance with safety, legal, and corporate policies. Additional duties include supporting capital projects, managing vendor contracts, and fostering relationships with retailers, third-party managers, and city officials to enhance the property's performance and long-term value.

The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

What You Will Do :

• Communicate and maintain company standards across the property, ensuring alignment with all key stakeholders
• Act as a leader within the property team by educating, mentoring, and fostering collaboration at all levels
• Contribute to the assessment, planning, and execution of property enhancement and development initiatives
• Lead the strategic planning process for the center, establishing a unified vision and setting priorities for the asset
• Manage financial operations with a focus on leasing, revenue growth, and expense control
• Stay informed about company KPIs and broader industry trends to guide property decisions
• Work with Leasing, Business Development, and Shared Services to prepare and evaluate property forecasts
• Oversee accounts receivable, collaborating with Shared Services on billing and collections, and resolving tenant issues
• Address major tenant concerns and follow procedures for late payments, defaults, and inquiries
• Review and recommend legal actions related to receivables and assist the Legal department with collections
• Coordinate with Shared Services to resolve accounts payable issues, approve invoices, and ensure proper coding
• Ensure timely communication of tenancy changes and manage required documentation
• Conduct reviews and approvals of rent rolls and sales reports
• Develop long-term expense plans and recommend capital investments
• Review quarterly occupancy reports and approve annual reconciliations and impounds
• Support the company's Fixed CAM initiative
• Supervise operations staff to maintain a safe, welcoming environment and protect physical assets
• Ensure service contractors meet performance standards and manage property maintenance contracts
• Develop annual budgets and monitor monthly financials to control variances
• Coordinate with CAPEX Project Managers to implement approved capital improvements
• Create and manage a property-specific energy efficiency program
• Develop and implement a site-specific safety plan addressing risk management
• Ensure compliance with mall rules and analyze incidents to improve safety and reduce risk
• Build relationships with local authorities and organizations, and provide customer service training
• Develop and implement the center's emergency response procedures
• Design and execute targeted marketing programs and support cause branding efforts
• Lead and promote participation in the company's volunteer initiatives
• Maintain strong relationships with retailers to enhance sales and performance
• Support the development of PR strategies and crisis communication plans, and align marketing with revenue goals
• Assist leasing efforts by balancing revenue goals with merchandise mix and contributing to planning documents
• Participate in forecasting and manage lease administration from proposal to store opening
• Conduct tours for potential tenants and build relationships with neighboring property owners
• Coordinate efforts for ancillary leases and facilitate communication with Legal
• Ensure compliance with company policies and legal procedures relevant to a publicly held organization
• Follow the company's record retention policies and ensure proper documentation for common areas
• Work with Legal and Operations to manage construction allowance payouts and tenant closeouts
• Oversee tenant coordination activities and maintain effective communication with internal departments
• Ensure contractors adhere to company rules and regulations
• Lead efforts to maintain and evolve a long-term strategic plan for the center's growth and appeal
• Prepare and submit reports for ownership on a regular basis
• Maintain strong working relationships with third-party management teams on campus
• Assist in executing major capital projects in collaboration with operations and development teams
• Support development efforts by working with city officials to secure project approvals and maintain positive relationships

The employer retains the right to change or assign other duties to this position. The compensation for this position is determined based on several factors, including the candidate's experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidate's skills and the company's compensation structure.

What you bring :

Macerich's Total Rewards :

Who We Are : Macerich is one of the country's leading owners, operators, and developers of major retail real estate (NYSE : MAC). Our high-quality retail properties in many of the most affluent and densely populated U.S. markets set Macerich apart. By bringing communities together, we create long-term value for our shareholders, partners and customers. As we work together to achieve our mission, our shared values drive our progress : Excellence, Relationships, Optimism, Integrity, Empowerment and Fun.

Macerich is an Equal Opportunity Employer committed to employing a diverse workforce. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status or disability.