Overview
At Houston Methodist the Senior Facilities Technician position possesses extensive knowledge of work which may require specialized training in the trade or skill associated with their shop / department for new construction remodeling or maintenance of Houston Methodist facilities. For new construction or remodeling and mechanical electrical and plumbing projects and repairs this position inspects sites ensuring availability of materials for the installation of systems and devices in the trade or job associated with their shop / department. The Senior Facilities Technician position is responsible for scheduling and performing safety and preventative maintenance inspections installing and repairing systems and devices. This position is responsible for scheduling and completing maintenance and testing of emergency systems ensuring work complies with applicable codes ordinances statutes and standards and proper documentation for work completed.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values :
INTEGRITY : We are honest and ethical in all we say and do.
COMPASSION : We embrace the whole person including emotional ethical physical and spiritual needs.ACCOUNTABILITY : We hold ourselves accountable for all our actions.RESPECT : We treat every individual as a person of worth dignity and value.EXCELLENCE : We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient / customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)Intentionally collaborates with other healthcare professionals involved in patients / customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experienceInvolves patients (customers) in shift / handoff reports by enabling their participation in their plan of care as applicable to the given jobActively supports the organizations vision fulfills the mission and abides by the I CARE valuesResponsibilities
PEOPLE ESSENTIAL FUNCTIONS
Role models behaviors that promote a positive work environment and contributes to a team-focused work unit to achieve department goals.Facilitates open professional (verbal nonverbal written) communication to achieve mutual understanding role modeling by example. Communication to promote both work efforts and problem resolution is clear and professional providing the highest quality service during every customer and patient encounter.Guides and mentors Facilities Assistants / Technicians to build confidence in their skills knowledge and abilities. Uses peer-to-peer accountability towards department goals for retention and employee engagement.SERVICE ESSENTIAL FUNCTIONS
Ensures thorough entity surveillance through rounding and issue management; identifies opportunities for complex facility improvements providing recommendations and work orders and overseeing its completion to advance the customer experience and improve service levels.Reviews daily logs and ensure technicians and associated personnel maintain the proper operation of the central plant(s) and daily operations of the facility including minor and complex facility needs.Performs analysis troubleshooting and complex maintenance repair. Ensures accurate installation of systems and devices in compliance with codes ordinances and statutes. Performs preventative maintenance inspections to include HVAC electrical and plumbing as appropriate maintains and tests department emergency systems. Seeks out additional information and reference materials escalating to Lead Tech / Supervisor if necessary to gain clarification to make effective repairs.Serves as a resource training and mentoring staff on appropriate and effective use and maintenance of tools.QUALITY / SAFETY ESSENTIAL FUNCTIONS
Ensures accidents and safety hazards are reported promptly and correctly and that all assistants / technicians follow department safety standards and protocols including the wearing of protective clothing and gear.Conducts planning and documentation activities. Reads blueprints and drawings to determine procedures applicability in field and needs for jobs / projects. Procures materials to complete jobs / projects. May review jobs with associated personnel. Updates gathers and verifies information on one-line drawings system prints and documentation. Completes daily activity paperwork including recording time and materials expenditures on projects and work orders.Provides the information necessary to maintain the system of metrics designed to measure department effectiveness and timely responsiveness to work order tickets created through appropriate dispatch service. Adjusts work activities and timelines as necessary accurately pulling reports and documenting to optimize response time on work order trouble tickets (e.g. average time to close tickets).FINANCE ESSENTIAL FUNCTIONS
Ensures accuracy and completeness of work order documentation.Ensures efficient utilization of resources; reducing supply waste. Self-motivated to independently manage time effectively reducing incidental overtime and prioritizing department daily tasks.GROWTH / INNOVATION ESSENTIAL FUNCTIONS
Performs trainings as a subject matter expert (SME) for department and actively participates in department projects. Assumes responsibility for growth and development by participating in in-services programs and continuing education. Completes and updates My Development Plan and discusses with management.Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development as a Senior Technician.This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION
High School diploma or equivalent education (examples include : GED verification of homeschool equivalency partial or full completion of post-secondary education etc.)WORK EXPERIENCE
Four years of general maintenance related experienceHealth care environment preferredLicense / Certification
LICENSES AND CERTIFICATIONS - REQUIRED
N / AKSA / Supplemental Data
KNOWLEDGE SKILLS AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job determined through on-going skills competency assessments and performance evaluationsSufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients physicians family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesMulti-task oriented ability to complete work within designated time framesDemonstrates high level critical thinking with the ability to offer practical solutions to relative items within scopeAbility to follow detailed instructions to complete complex procedures and / or operate all equipmentPossesses advanced knowledge of at least one trade skill such as carpentry plumbing electrical painting roofing heating and cooling general maintenanceSUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform YesScrubs NoBusiness professional NoOther (department approved) YesON-CALL
Note that employees may be required to be on-call during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.On CallYesTRAVEL
Travel specifications may vary by departmentMay require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area NoCompany Profile
Houston Methodist (HM) is one of the nations leading health systems and academic medical centers. HM consists of eight hospitals : Houston Methodist Hospital its flagship academic hospital in the heart of the Texas Medical Center and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute a comprehensive residency program a global business division numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall HM employs over 25000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treated more than 6333 international patients from more than 76 countries. Houston Methodist Global Health Care Services consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
Required Experience :
Senior IC
Key Skills
Employee Evaluation,Facilities Maintenance,Maximo,Facilities Management,HVAC,Mechanical Knowledge,CMMS,Maintenance Management,OSHA,Maintenance,Cordova,Supervising Experience
Employment Type : Full-Time
Experience : years
Vacancy : 1
