Account Operations Specialist II

Account Operations Specialist II

Cox Automotive - USA

Job Family Group : Vehicle Operations

Job Profile : Account Operations Specialist II

Management Level : Individual Contributor

Flexible Work Option : No remote option; must work at a specified Cox location

Travel % : No

Work Shift : Day

Compensation : Hourly base pay rate is $21.54 - $32.31 / hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.

Job Responsibilities :

• Perform various clerical and administrative duties relating to vehicle recon fulfillment.
• Receive in bound vehicle and registration information from customers requesting reconditioning services for their units.
• Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.
• Evaluate reconditioning needs and provide timely and accurate quotes.
• Perform walk around of the units and evaluate cosmetic reconditioning needed.
• Estimate cost for cosmetic repairs and discuss with customer to gain approval. Record the outcome in the appropriate tools.
• Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
• Create and maintain charges associated with reconditioning fees related to these accounts.
• Perform a check for recalls on all units and note the results in the appropriate tool.
• Work with P&P and Accounting staff to ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies, when required.
• Build deep service relationships with customers.
• Manage customer's expectations of recon fulfillment activities through proactive communications.
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
• Enter all pertinent information into AS400 and other tools for approved work requested by customer.
• Utilize the AS400 / VCF systems to monitor and track vehicle repairs.
• Communicate and schedule repairs / enhancements with Recon Shop management.
• Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
• Review completed work ensuring customer quality standards are achieved and / or exceeded.
• Soft sell additional services to dealers upon delivery of existing work.
• Follow up with customer to confirm completion and satisfaction.
• Work with finance / local management to ensure customers are charged and A / R is timely collected.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management

Minimum Qualifications :

Work Environment :

Drug Testing :

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits :

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.