Patient Services Representative

The Patient Services Representative is responsible for providing high-quality customer service to patients, co-workers, and all visitors to CHC. Pre and post-visit planning, patient outreach, panel management, coordination and facilitation of home visits, efficiently managing clinical patient flow including patient registration, coordinating with clinical staff, answering patient questions, and/or referring patients to other CHC services or departments. This is for our Essex and/or our Good Health Clinics.

A) Education & Experience:

• High School Diploma or GED
• Prior experience in a related field preferred

B) Knowledge, Skills & Abilities:

• High-level customer service skills, including the ability to maintain an even tone in the face of conflict.
• Good computer skills, including accurate data entry and the ability to use Microsoft Office products, including Word, Excel, and Outlook, as well as electronic scheduling systems.
• Ability to convey detailed information clearly, ensuring others understand.
• Ability to give full attention to what others are saying, to understand the points being made, and to ask appropriate clarifying questions.
• Ability to self-motivate, attend to and retain detail, and prioritize/re-prioritize with minimum supervision.
• Ability to handle a fast-paced and changing environment.
• Willingness to work in a variety of locations and service lines for shifts as needed.

CHCB employees enjoy comprehensive benefits including:

• Flexible Spending Accounts
• Excellent Dental and Vision coverage
• Comprehensive Life and Disability Insurance benefits
• 401K with contribution of 3% after one year of service
• Continuing Education funds for licensed applicable roles
• Combined time off
• Eight paid annual holidays (six fixed, two floating)
• Employee Assistance Program available to all household members
• Local discounts and perks!

#ihp