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Director of Operations

Director of Operations

Taco BellWoodburn, OR, US
30+ days ago
Job type
  • Full-time
Job description

Director Of Operations

Pay Range- up to $120,000 Per Year.

Reporting to the General Manager, the Director of Operations is responsible for all aspects of operations including people, customers, sales and profits. This leader has up to 3 area coaches as direct reports compiling 12 restaurants. They drive excellence in day-to-day operations; hire, train, coach, & support managers; plan and set goals; focus on problem solving / process improvement; set standards; recognize and motivate area managers, unit level management & their teams. Influence people to drive business results and franchise partnership.

The Day-to-Day

Build People Capability

  • Recruit and equip the best operators in the world to deliver great customer experiences
  • Build a healthy and robust bench of developed and capable Managers
  • Hold Area Coaches accountable for people, customer, sales and profit targets
  • Lead by example - be a culture champion and live by Taco Bell principles
  • Leverage culture and people capability to fuel brand performance
  • Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; proactive in addressing ER needs in the market

Deliver a Consistent Customer Experience

  • Provides leadership for each manager in the market to ensure customer satisfaction
  • Leverage customer programs to coach and improve on execution opportunities
  • Train, coach and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety
  • Identify and act with urgency to resolve Brand protection issues
  • Excellent execution of Global Operating System initiatives
  • Absolutely uncompromising execution of the highest standards of their local regulation around occupational safety and health standards for employee working conditions, and their company safety and security policy

    • Grow the Brand, Sales, and Profits

  • Partners with each Manager in the market to build sales over last year's sales achievement
  • Training and operations execution of marketing promotions
  • Train and coach Area Coaches how to teach RGMs to use the tools and processes to improve restaurant financial results
  • Coach to deliver restaurant profit targets in every restaurant
  • Leads the way by working with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times
  • Build capability to improve problem solving and planning skills through hands-on demonstrations
  • Exhibits ownership working with Management to resolve chronic Repair & Maintenance issues; determines causes of excessive R&M gathers R&M issues; identifies trends and takes to R&M Business Partners

    • Minimum Requirements- Is This You?

  • Bachelor's Degree preferred
  • Strong Quick Service Restaurant Experience, balancing product quality with fast service times
  • Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
  • Exhibits unrivaled leadership behaviors; providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others
  • 10+ years Restaurant Management experience with strong people growing record, recruiting talent, development and performance management
  • Corporate restaurant company - field operations leader experience
  • Has lead multiple managers of multiple high volume units in an area
  • Extensive Area Coach experience leading 6-8 restaurant general managers
  • Has personally ran a successful restaurant and has knowledge of restaurant operations and expectations for team member's positions
  • Corporate office - Cross-Functional leading teams experience
  • Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability

    • Why Taco Bell?

  • We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music
  • We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
  • We foster a culture of authenticity and believe all people can make a difference
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    Director Of Operation • Woodburn, OR, US