Patient Service Representative - Express Care - 137128
- Full-time
UCSD Layoff from Career Appointment : Apply by 10 / 23 / 2025 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants : Apply by 11 / 4 / 2025. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTION
Under the supervision of the Practice Manager, the Patient Service Representative provides front desk support by performing a variety of clerical and receptionist duties in support of daily patient services within clinical areas : greets patients, check-in and check out procedures, appointment scheduling, insurance, and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing / monitoring petty cash drawer, and working closely with Center physicians, nurses, staff and other UCSD departments. Other related duties as assigned.
MINIMUM QUALIFICATIONS
Three (3) years of previous related experience in a large complex healthcare setting.
Strong knowledge of third-party payors, including federal, state, and private health plans.
Demonstrated computer skills / ability to work between multiple systems during calls.
Ability to work in an interactive environment.
Must possess excellent customer service skills.
Demonstrated ability to maintain strict confidentiality.
PREFERRED QUALIFICATIONS
Experience in a fast-paced, multi-specialty clinic.
Urgent (walk-in clinic) or Primary Care experience.
Scheduling, authorization, and registration experience.
Demonstrated experience in a front desk role involving direct patient-facing responsibilities and customer service.
EPIC.
SPECIAL CONDITIONS
- Must be able to work various hours based on business needs. Possible overtime.
- Must be willing and able to float to other locations as requested.
Pay Transparency Act
Annual Full Pay Range : $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent : $27.49 - $34.17
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
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