IT Services Manager / Lead Systems Engineer

Stand 8USA, Idaho, Boise

30+ days ago

Job type

Full-time

Job description

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We're seeking a visionary IT leader to revolutionize our digital workplace experience through next-generation endpoint management, AI-assisted automation, and proactive service delivery. This role will architect our Zero Trust security model, implement predictive IT analytics, and cultivate a team of technology innovators who continuously elevate our digital capabilities. The ideal candidate thrives at the intersection of infrastructure modernization, AI integration, and people development.

Key Responsibilities :

Technology Transformation

Design and implement a unified endpoint management strategy leveraging Jamf, Intune, and NinjaRMM within a cohesive management framework
Transform IT service delivery through Freshservice, incorporating AI-powered incident prediction, natural language processing, and automated resolution paths
Architect cross-platform automation workflows using Workato, Temporal or equivalent platforms to create seamless experiences across disparate systems
Pioneer predictive maintenance systems using telemetry data and machine learning to identify and remediate issues before they impact users
Develop sophisticated scripting solutions in Python, PowerShell, or Bash that enable infrastructure-as-code principles and GitOps workflows

Team Evolution & Innovation Culture

Build a future-ready IT team through skills mapping, personalized development paths, and emerging technology exposure

Establish an innovation lab environment where team members can prototype solutions to organizational challenges

Implement agile methodologies and DevOps practices within IT operations to increase delivery velocity and quality

Foster psychological safety and continuous learning through regular hackathons, knowledge exchanges, and industry participation

Strategic Business Partnership

Collaborate with executive leadership to align technology capabilities with business outcomes and competitive advantages

Establish metrics-driven service level objectives that demonstrate IT's direct impact on productivity and satisfaction

Lead digital sustainability initiatives to optimize resource utilization and reduce environmental impact

Develop a responsive technology roadmap that anticipates market shifts and emerging workplace trends

Required Qualifications :

5+ years of progressive experience in modern IT environments with emphasis on automation and service excellence

Demonstrated expertise with unified endpoint management across platforms, specifically Jamf, Intune, and RMM solutions

Proven experience leveraging Freshservice's advanced capabilities including automation, workflow design, and integration

Experience implementing AI-assisted operations or ML-driven IT analytics

Advanced scripting abilities in Python, PowerShell, or Bash with focus on creating reusable frameworks and libraries

Experience with Infrastructure as Code, CI / CD pipelines, and version-controlled configuration management

Track record of building high-performing teams through mentorship, talent development, and creating growth pathways

Background in implementing Zero Trust security models and modern identity management solutions

Preferred Qualifications :

Experience with low-code / no-code automation platforms like Workato, Temporal, or equivalent integration technologies

Familiarity with FinOps practices for optimizing technology spend across cloud and SaaS resources

Background implementing observability platforms and leveraging telemetry data for predictive operations

Experience with containerization, microservices architectures, and Kubernetes orchestration

Knowledge of AI / ML operations and their application to IT service optimization

Background in API-first design principles and building service meshes

Experience in leading digital transformation initiatives or IT modernization programs

Additional Details

The base salary range for this position is $90K - $110K annually, depending on experience.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

Medical coverage and Health Savings Account (HSA) through Anthem

Dental / Vision / Various Ancillary coverages through Unum

Flexible PTO, plus 10 company paid holidays

401(k) retirement savings plan

Company-paid Employee Assistance Program (EAP)

Discount programs through ADP WorkforceNow

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at stand8.io and reach out to explore opportunities to grow together!

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System Engineer • USA, Idaho, Boise

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