Branch Manager III

Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success. As a Branch Manager within PNC's Retail Bank organization, you will be based in College Park, Maryland. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Manages and leads priorities through planning and execution to drive all aspects of branch performance including growth activities for outside business development.
• Executes relationship management activities with new and / or existing consumer and business clients to grow sales, revenue, and market share with relevant sales goals, deepening share of wallet in accordance with enterprise core values.
• Leads and coaches a high performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative eco-system partnerships and promotes employee engagement and positive consumer / business experiences.
• Through discovery conversations both proactive and reactive, identifies and implements client solutions and as appropriate collaborates with internal business partners in a timely manner.
• Effectively executes on contact management strategy through utilization of available tools and resources including routine outbound phone calls and in person meetings.
• Regularly meets with internal business partners to communicate and review business results and pipeline management.
• May drive business banking results primarily through business development, outside branch calling efforts and community involvement activities.
• Has foundational understanding of balance sheet and income statement.
• Leads, coaches and executes a proactive and differentiated client experience.
• Coaches team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being.
• Leads effective problem resolution, making banking easy for customers.
• Connects all of PNC, delivering a seamless customer experience in an omni channel environment.
• Leads the employee experience. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Makes talent development a priority for all branch team members.
• Ensures employees achieve performance and activity expectations through effective and ongoing performance management.
• Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk.
• Exercises leadership, authority and sound decision making to mitigate sales practice risk.
• Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

Qualifications

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

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