Job Description
Job Description
Service Coordinator
Location : Dallas - Hybrid schedule
Role Type : Long-term : 3 month contract-to-hire
About Our Client
Our client is a well-established service company that provides maintenance and repair services to residential and commercial customers.
With a strong focus on customer satisfaction, they have built a reputation for reliable and efficient service delivery. The company operates across multiple states and has a network of skilled technicians and subcontractors.
Their core values revolve around integrity, professionalism, and a commitment to excellence in meeting their customers' needs.
Job Description
As a Service Coordinator, you will be the vital link between our clients and our team of technicians. Your primary responsibility will be to ensure that service requests are promptly addressed and efficiently managed from start to finish.
You will play a crucial role in maintaining open communication with customers, dispatching work orders to the appropriate subcontractors, and monitoring the progress of each job to meet service level agreements (SLAs).
The ideal candidate should possess excellent customer service skills, strong organizational abilities, and proficiency in using various software applications to manage work orders and customer data.
This role offers an exciting opportunity to be part of a dynamic team dedicated to delivering exceptional service experiences.
Service Coordinator Duties and Responsibilities
- Enter and dispatch work orders accurately and efficiently.
- Ensure work orders are received and acknowledged by subcontractors.
- Verify scheduled times and dates for service appointments.
- Maintain detailed and accurate notes in the system regarding customer correspondence and subcontractor updates.
- Respond promptly to incoming phone calls and inquiries.
- Close completed service calls in the system and update customer portals.
- Effectively manage the dashboard and ensure compliance with customer and company SLAs.
- Provide support for purchasing and accounts payable / receivable processes as needed.
- Perform other duties as assigned by the operations team.
Service Coordinator Required Experience / Skills
- High school diploma or equivalent.
- Valid driver's license and the ability to pass drug and background screenings.
- Excellent customer service and communication skills (verbal and written).
- Proficiency in Microsoft Excel and Outlook.
- Ability to thrive in a fast-paced, dynamic environment.
- Strong time management and project management skills.
- Attention to detail and organizational skills.
- Resourcefulness and problem-solving abilities.
- Positive attitude and respectful communication style.
Nice-to-Haves
- Experience in a service-related industry or role.
- Familiarity with customer relationship management (CRM) software or systems.
- Bilingual language skills (e.g., Spanish).
Education High school diploma or equivalent is required.
Pay & Benefits Summary
- Competitive pay based on experience and qualifications.
- Comprehensive benefits package including health insurance, 401(k) plan, and paid time off.
- Opportunities for professional growth and career advancement within the company.
Call-to-Action Are you ready to join a dynamic team and play a crucial role in delivering exceptional customer service? Apply now to become our next Service Coordinator!
Service Coordination Customer Service Dispatching Work Orders Communication Organizational Skills Problem-Solving Teamwork
Service Sales Coordinator
The Service Coordinator is responsible for ensuring seamless coordination and execution of service activities, supporting the sales team, and enhancing customer satisfaction. This role involves scheduling service appointments, managing customer inquiries, and working closely with the sales manager t...
Service Delivery Coordinator – Infrastructure Defense
Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Service Delivery Management Coordina...
Account Coordinator - Landscaping
Come join our fast-growing team and experience the KBS difference! KBS, North America’s largest privately-owned facility services provider and trusted partner to leading operations and facility managers across 100k client locations, is looking for Account Coordinator to join our gro...
Parts and Service Coordinator - DFW
Parts and Service Coordinator - DFW(. ...
Administrative/Operations Coordinator + Hirgin now!
Administrative/Operations Coordinator + Hirgin now! industry. ...
Pre-Retirement Services Coordinator - Part Time
The Services Coordinator (Part Time) role is responsible for supporting Pre-Retirement Account Specialists and Management in day-to-day clerical operations. Maintain customer service letters and forms used in customer service transaction. ...
Coordinator Procurement Services-1
The Coordinator of Procurement Services is responsible for supporting, overseeing, and managing administrative procurement activities to ensure the efficient and effective acquisition of goods and services for Dallas College. Must be able to provide excellent customer service. ...
Senior Building Services Coordinator - Mesquite, Texas
Building Services Coordinator is responsible for providing assistance to the facility management team to ensure the successful competition of client facility needs. Building Services Coordinator ensures efficient and flexible workplace solutions that optimize the patient and provider experience and ...
Coordinator, Recruiting
Detail oriented, organized, process focused, problem solver, self-motivated, proactive, and customer service focused. ...
Logistics Coordinator - Primoris Renewable Energy
As a part of Primoris Service Corporation, PRE has the financial backing and experience to support any solar project across the United States. We are committed to providing the highest value solar services in the market and pride ourselves on delivering quality projects on time and on budget. Primor...