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Sunrise Systems
Fraud SpecialistSunrise Systems • Shawnee Mission, Kansas, United States
Fraud Specialist

Fraud Specialist

Sunrise Systems • Shawnee Mission, Kansas, United States
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title: Fraud Specialist/Fraud Operations Specialist I

Location: Overland Park, KS

Duration: 07 Months On Contract

Description:

  • This role will be hybrid, 3 days office/2 days remote after training is complete.
  • At least 1 year relevant experience required.Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
  • This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
  • Investigates and responds to fraud escalations.
  • Establishes and improves fraud-related process. Identifies issues and recommends solutions on team projects.
  • Hours of operation Mon-Fri 8:00AM to 7:00PM CST and Saturday 8:00AM to 5:00PM CST. Must be able to work flexible schedule including nights, weekends and holidays.

Position Summary:

  • Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities.
  • Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.

Position Requirements:

  • Preferred background/prior work experience Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.

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Fraud Specialist • Shawnee Mission, Kansas, United States

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