Service Desk Analyst

A company is looking for a Service Desk Analyst to provide technical support in a remote setting.

Key Responsibilities

Provide white-glove End User Service Desk Support via phone, email, and chat

Manage incidents and requests within the ServiceNow, Freshservice, or Zendesk ticketing systems

Provide remote hardware support for various devices and perform software / application support

Required Qualifications

CompTIA A+ certification

1+ year of experience with Mac OS and supporting Microsoft 365, Windows 10, and Active Directory

2-3 years of progressive experience in a Technical Support role within an MSP or call center environment

Technical proficiency with common hardware, software, and technologies including VPN and WiFi

College or technology school degree preferred