Customer Service Representative
Planet Fitness - PF Baseline FitnessOxnard, CA, US- Full-time
- Part-time
Job Description
Job Description
Job Title : Customer Service Representative
Reports to : Club Manager
Status : Full Time / Part Time / Non-Supervisor / Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet / meet potential members, providing a great customer experience.
Handle front desk related tasks :
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.
Help maintain the neatness / cleanliness of the club.
Essential Behavior Requirements
Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication : Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Create a job alert for this search
Customer Service Representative • Oxnard, CA, US
- Promoted
Customer Success Lead
The Doctors Brand | MDbio | Sleep CornerSanta Barbara, CA, US- Promoted
Patient Service Representative - Oncology, Santa Barbara
University of California - Los Angeles HealthSanta Barbara, CA, United States
Customer Service Representative
Preferred Auto CentreThousand Oaks, California, United States
Customer Service Representative
Bright Path CO.Ventura, California, .US- Promoted
Customer Service Representative
Planet FitnessOxnard, CA, US- Promoted
Patient Services Representative
Clinicas del Camino Real, Inc.Ventura County, CA, US- Promoted
Customer Service Representative
TEKsystemsCamarillo, CA, US- Promoted
Inside Sales / Customer Service Representative
FastSignsCamarillo, CA, US- Promoted
Customer Service Representative
Third Party CSNewbury Park, CA, US- Promoted
Customer Service Representative (25 hours per week)
Mechanics BankOxnard, CA, US- Promoted
Customer Service Representative, Full or Part Time
Circle KSanta Paula, CA, US- Promoted
Customer Service Representative
Circle KOxnard, CA, US
Customer Service Representative
BLISS Car WashOxnard, California, United States- Promoted
Customer Service Representative Nights and Weekend
Planet FitnessOxnard, CA, US
Customer Service Representative
Path Arcoxnard, CA, US
Customer Service Representative
FYZICAL Therapy and Balance CentersVentura, CA, US- Promoted
Showroom Customer Service Representative
FergusonSanta Barbara, CA, US- Promoted
Customer Service Representative - Remote - 50k-60k / Year
Spade Recruiting USASanta Rosa Valley, California- Promoted
Customer Service Representative Remote
Morphius CorpOxnard, CA, US- Promoted