Sr Product Manager - Digital CX (Hybrid)

Senior Product Manager Digital Customer Experience

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's latest innovation, the Omnipod 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.

Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The company's world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts, with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.

Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work in four international locations in 2023; and ranked as one of America's most responsible companies by Newsweek.

Position Overview:

We are looking for a self-motivated, experienced Senior Product Manager to join our Digital Customer Experience (DCX) team, responsible for developing new products and optimizing existing capabilities throughout the customer journey. The successful leader will have experience leading end-to-end product management for global connected products, with the ability to translate business goals into high-impact product initiatives. Informed by deep understanding of customer needs, competitive dynamics in the market, and technology constraints and opportunities, he/she/they will develop and lead the execution of our digital cx roadmap to position Insulet for sustained market leadership. They'll achieve this by cultivating empowered, high-impact teams, and guiding teams through the full product development lifecycle, providing strong cross-functional leadership. He/she/they will develop and own business cases for new product initiatives and work cross functionally to deliver innovative products aiming to simplify the lives of people with diabetes.

Responsibilities:

• Cultivate deep understanding of customer needs, competitive dynamics, and market opportunities.
• Lead teams through data-driven processes to test commercial viability and technical feasibility, and then translate learnings into business cases informed by clear roadmaps and global platform execution plans.
• Accountable to build and deliver business cases in alignment with strategic goals & outcomes.
• Develop and articulate a clear vision for products and lead execution of the integrated roadmap to achieve enterprise and franchise level goals.
• Own full product lifecycle, guiding trade-offs and release plans for new features, launches in new global markets, in-market sustaining activities, and technical debt retirement.
• Define integrated release targets & scope, value proposition & delivery to drive growth, provide customers with a cadence of new innovations, and maximize return on investment.
• Responsible for on-market product performance, including but not limited to market share, retention, product complaints, etc.
• Develop process flows to illustrate the impact on operations based on new or improved capabilities.
• Participate in usability studies to bring voice of the customer to the team.
• Work closely with technical architects to obtain solution designs, ensuring consistency across all work within delivery teams.
• Collaborate with Product Marketing Managers to shape integrated launch strategy for global products.
• Collaborate with other product managers to establish processes and best practices for Product Management and Product Owners at Insulet.
• Coordinate on architecture and scalability requirements and guide investment timing.
• Create bottom-up planning for annual & strategic plans.

Key Decision Rights:

• Decisions related to product strategy, including setting product roadmap and defining feature sets.
• Decisions related to priority of product features and improvements.

Required Leadership Skills & Behaviors:

• A passionate, inspirational leader who leads with an enterprise mindset, challenges the status quo, and can align the organization behind a clear vision and strategy.
• Has strong emotional intelligence and ability to engage and lead others through change to advance new ways of working.
• Experience guiding high performance teams, driving accountability, empowerment, customer centricity, and collaboration across functions and teams.

Required Skills and Competencies:

• Customer-obsessed mindset with ability to translate customer insight into product vision and lead execution to achieve franchise goals.
• Strong business acumen and passion for delivering impact by executing world-changing technologies.
• Strong market sensing, customer intimacy translated into customer needs and achievable product requirements; instinctively a data-driven decision maker.
• Knowledge of IT systems development strongly preferred.
• Familiarity with Web and CRM platforms strongly preferred.
• An enterprise-level thinker and leader in decision making.
• Strong ability to influence, interact, and lead globally.
• Strong cross-functional leader, able to bring out the best in cross-functional colleagues to guide swift, effective trade-offs and decision-making.
• Ability to translate complex strategies into high impact tactical initiatives with strong project management.
• Ability to work cross functionally to develop and realize global business cases for investments anchored in customer needs.
• Ability to translate business cases into a roadmap informed by technical constraints, balancing technical with desired business outcomes.
• Role model cross functional collaboration and agility.
• Enterprise mindset (understands impact of their decision on other functions and products).
• Ability to lead without authority.
• Ability to guide difficult cross functional decisions and achieve value-maximizing outcomes.
• Strong communication skills - written and oral.

Education and Experience:

• 8+ yrs experience in a Product Management position.
• 1+ years of People Management experience, leading teams.
• Bachelor's degree in any field.
• Experience developing and commercializing digital products.
• Demonstrated flexibility and ability to function in a fast-paced, growth industry and work environment.
• Strong problem-solving skills for complex business challenges.
• Passion to continuously improve processes and practices.
• Experience leading end-to-end product management.
• Diabetes experience or knowledge a plus.
• SaaS experience is nice to have.
• Experience supporting customer service or call center technologies is nice to have.

Additional Information:

• The position is hybrid or in-person at our Acton, MA headquarters.
• Travel is estimated at <25% but will flex depending on business need.
• NOTE: This position is eligible for hybrid working arrangements (requires on-site work from an Insulet office at least 3x/week; may work remotely other days).

The US base salary range for this full-time position is $148,275.00 - $222,412.50. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the