Senior Technical Solutions Engineer

Overview

RegScale is a continuous controls monitoring (CCM) platform purpose-built to deliver fast and efficient GRC outcomes. We help organizations break out of the slow and expensive realities that plague legacy GRC tools by bridging security, risk, and compliance through controls lifecycle management. By leveraging CCM, organizations experience massive process improvements like 90% faster certification times, and 60% less audit prep time. Today's expansive security and compliance requirements can only be met with a modern, CCM based approach, and RegScale is the leader in that space.

Position

We are seeking a Senior Technical Solutions Engineer to serve as the technical expert in customer engagements with a laser focus on driving platform adoption and delivering measurable customer outcomes. This role is anchored in utilizing RegScale's technology to address complex security, risk, and compliance challenges. This individual combines technical prowess and exceptional customer service to deliver unparalleled value that drives customer success. If you're excited to be part of a fast-paced startup, have a passion for solving customer problems and love to deliver solutions that customers can count on, then we would love to meet you.

The position must be a US Citizen and is subject to a background check and unannounced drug testing requirements. The position is fully remote with an option of being based in our Boston, Knoxville, or DC area offices. Up to 25% travel to customer sites is anticipated. We recognize that our customer's success is vital to our company's success. We have created a generous compensation package that includes a competitive OTE and stock options to help us recruit the most exceptional talent that is focused on delighting our customers. We are excited to have you on our team if you're ready to help redefine an industry.

Responsibilities

• Provide comprehensive post-sales onboarding assistance, ensuring customers reach full production readiness and achieve long-term adoption. This includes assisting customers and partners with deploying RegScale across various environments, including Docker and Kubernetes.
• Participate in solution workshops with customers to identify key requirements and objectives and help shape prescriptive technical strategies to address their needs.
• Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms.
• Create, maintain, and document product integration scripts to support ongoing platform extensibility and customer use cases.
• Develop technical solutions and demonstrate the RegScale platform in both customer engagements and sales support scenarios.
• Deliver customer training to support successful platform adoption and ongoing user enablement.
• Capture and communicate customer technical requirements to the Product team to inform future enhancements, while actively supporting product development by piloting and testing new features.
• Enable the Customer Success team by creating technical trainings for customers that include product demonstrations, example code, and hands-on exercises.
• Collaborate with the Customer Success team to support existing customers by increasing platform utilization and identifying expansion opportunities.
• Provide responsive technical support to customers, helping troubleshoot issues and guide resolution.

Required Skills

Education / Training, Qualifications, and Certifications

Equal Opportunity

RegScale is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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