Manager-Training

Global Learning Operations And Servicing Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As the Global Learning Operations And Servicing Manager, you'll play a pivotal role in enabling the success of American Express's Global Colleague and Leadership Development programs. Leading a high-performing, globally dispersed team, you will ensure operational excellence, service quality, and continuous improvement across our learning ecosystem directly influencing how colleagues develop, grow, and thrive at American Express.

Shape the operational strategy that supports global learning delivery and compliance.

Strengthen colleague experience through efficient, reliable, and innovative learning operations.

Build and coach a global team that partners cross-functionally to deliver learning excellence.

Lead global Learning Operations and Servicing teams supporting all aspects of Learning Management System (LMS) operations, including course management, compliance, and performance measurement.

Partner with business, technology, and vendor stakeholders to design and deliver scalable learning solutions that enhance enterprise capabilities.

Define and implement governance frameworks, Standard Operating Procedures (SOPs), and Service Level Agreements (SLAs) to ensure consistency and service quality.

Establish and monitor key performance indicators (KPIs) to assess training effectiveness and inform continuous improvement.

Leverage data analytics and colleague feedback to optimize learning delivery and platform performance.

Provide leadership, direction, and development for a global team through ongoing coaching, performance management, and career planning.

Manage operational readiness for new platform capabilities and continuous process optimization across the learning ecosystem.

Minimum Qualifications :

7 years of experience in corporate training, learning operations, or LMS administration within a large, complex organization.

Demonstrated success leading globally dispersed teams and managing multiple stakeholders across business, technology, and vendor landscapes.

Strong communication and collaboration skills, with the ability to influence and present at all levels of the organization.

Proven experience defining and managing governance, SLAs, and process optimization initiatives.

Expertise in operational analytics, reporting, and performance management.

Bachelor's degree or equivalent combination of education and experience.

Preferred Qualifications :

Experience with Oracle Learning Management Systems (LMS) or equivalent enterprise platforms.

Certified Professional in Talent Development (CPTD or ATD) preferred.

Strong grounding in instructional design principles and learning ecosystem management.

Experience driving digital transformation, automation, or AI-enhanced learning operations.

Strategic thinker with the ability to translate vision into execution in a fast-paced, evolving environment.

Salary Range : $89,250.00 to $150,250.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job : Human Resources

Primary Location : US-Arizona-Phoenix

Other Locations : US-Utah-Sandy

Schedule : Full-time

Req ID : 25019401