Technical Support Professional

This Jobot Job is hosted by : Dan Dungy

Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.

Salary : $50,000 - $60,000 per hour

A bit about us :

Managed IT Services company where we take pride in helping our clients with their IT needs.

Why join us?

Great culture, benefits and career opportunities.

Job Details

Job Details :

We are seeking a dynamic and experienced Help Desk Technician to join our fast-paced and innovative tech team. This is a unique opportunity to utilize your technical skills in a high-energy, challenging, and rewarding environment. As a Help Desk Technician, you will be the first line of defense, providing technical support to our customers and ensuring they have the best possible user experience. This role involves managing and resolving technical issues, maintaining our IT systems, and providing excellent customer service. If you are a tech-savvy problem solver with excellent communication skills, we would love to hear from you!

Responsibilities :

1. Provide first-level contact and problem resolution for all users with hardware, software, and application problems.

2. Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.

3. Document all customer interactions and resolutions in the existing case management systems.

4. Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process.

5. Conduct remote troubleshooting and provide clear instructions to end-users.

6. Test alternative pathways until you resolve an issue.

7. Direct unresolved issues to the next level of support personnel.

8. Follow up with clients to ensure their systems are functional.

9. Report customer feedback and potential product requests.

10. Help create technical documentation and manuals.

Qualifications :

1. Proven work experience as a Help Desk Technician or other customer support role for a minimum of 5 years.

2. Tech savvy with working knowledge of office automation products, databases and remote control.

3. Good understanding of computer systems, mobile devices, and other tech products.

4. Ability to diagnose and resolve basic technical issues.

5. Proficiency in English with excellent communication skills.

6. Customer-oriented and cool-tempered.

7. BSc / BA in IT, Computer Science or relevant field.

8. Professional certification (e.g., CompTIA A+) will be an advantage.

9. Experience with Remote Desktop Troubleshooting is a must.

10. Ability to work in a fast-paced environment and prioritize work to meet deadlines.

If you are passionate about technology, constantly seeking to learn and improve your skill set, then you are the type of person we are looking for! We are offering superb career growth opportunities, great compensation, and benefits.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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