Guest Services Manager- Family Room

Who We Are at Ronald McDonald House Charities of Central Indiana, Inc

When a child is in the hospital, those small comforts can make a big difference! RMHCCIN's Family Room program provides a welcoming space just moments away from the bedside. As the Family Room Manager for Guest Services, you'll create an uplifting atmosphere, inspire and coordinate incredible volunteers, and work hand-in-hand with hospital social workers and care teams to ensure families feel valued, secure, and truly supported. This role is perfect for enthusiastic professionals in social work, human services, patient advocacy, or hospitality who love dynamic, people-focused environments and bring a compassionate, strengths-based approach to their work. Join us in making a positive impact!

Day in the Life in a RMHC Family Room

• Set a warm tone : Greet every guest with genuine warmth and provide support throughout their visit, making them feel at home.
• Lead your team : Inspire and support part-time staff and volunteers in the Family Room-it makes a big difference!
• Coordinate volunteers : Collaborate with the Volunteer and Culinary Managers to effectively place, train, and schedule volunteers for our guests' needs.
• Manage operations : Handle check-in and check-out smoothly, keeping family records organized and following policies.
• Resolve concerns : Address guest issues quickly, maintaining a calm and safe environment.
• Create a welcoming atmosphere : Keep the space clean, stocked, and accessible, ensuring a comforting environment.
• Foster partnerships : Build relationships with hospital departments and social workers to address care and health needs.
• Own the essentials : Ensure household supplies are stocked and the Family Room is always ready for families in need.

What You Will Bring