Safe Helpline StafferAssistant Shift Manager (7am to 3pm ET, Monday, Tuesday)

Department : Safe Helpline

Position : Staffer / Assistant Shift Manager

Schedule : Monday Tuesday 7am-3pm

Reporting to : Safe Helpline Shift Manager

Compensation :

• Staffer $23.19
• ASMs $24.56 (All hours worked as approved)

A $2.50 shift differential will be paid for any scheduled hours worked (on the Safe Helpline) between 7pm and 6 : 59am. This shift differential is not applicable for time worked that is unscheduled (i.e. completing unscheduled self-paced training etc).

About RAINN

RAINN is the nations largest antisexual violence organization. Guided by our three core pillars Prevention. Justice. Healing. we work to change minds change laws and change lives. Through education media and outreach we advance prevention and inspire action. Through bipartisan policy efforts we fight for survivor-centered laws and accountability.

Through the National Sexual Assault Hotline ( and ) the DoD Safe Helpline and survivor programs we provide free confidential trauma-informed support to help survivors heal and reclaim their lives. This position supports RAINNs DoD Safe Helpline which provides confidential trauma-informed support to members of the military community affected by sexual assault. RAINN operates the Safe Helpline under contract with the Department of Defense Sexual Assault Prevention and Response Office (SAPRO).

Essential Duties and Responsibilities

Direct Crisis Support & Service Delivery

Supervision Coaching & Quality Assurance

Data Management & Reporting

Training & Professional Development

Communication & Collaboration

Shift Expectations & Professional Standards

Specialized Service Delivery

Mandatory Training Commitment :

As a condition of employment all incoming staff must successfully complete a minimum of 80 hours of comprehensive blended training designed to ensure competency across both the online and telephone platforms of the Safe Helpline. This training includes but is not limited to :

The initial phase of training culminates in a mock role-play assessment which is debriefed with RAINNs Training Team. Successful completion of this assessment is required before moving into supervised practice.

Following the role play staff will complete at least two 3-hour clinically supervised sessions on the online hotline where they will assist users in real time while receiving individualized feedback from a Licensed Training Supervisor.

Safe Helpline operates across both online and telephone modalities new staff will complete approximately 29 hours of telephone training including :

All training is conducted remotely and while essential training is generally scheduled during regular shifts some live or clinical components may require participation outside of your normal hours. Final approval from a Licensed Training Supervisor is required before independently taking online chats or telephone calls.

Position Specifications / Requirements

To perform this job successfully an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required :

Required Qualifications

Must possess excellent English-language communication skills (oral and written). Possess ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors general public and other employees within the organization.

Must be familiar with instant messaging.

Must have basic computer and database proficiency.

Must type a minimum of 35 wpm with accuracy.

Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.

Ability to solve problems and deal with a wide range of situations.

Ability to interpret a variety of instructions - written and oral.

Ability to exercise good judgment when faced with complex decisions.

Resiliently positive and energetic attitude with the ability to successfully work on a team and independently.

Willingness to work a non-traditional schedule which will include evenings and / or weekends / holidays.

Must be 18 years of age or older.

Proficiency in Google Workspace applications (Gmail Calendar Drive Docs Sheets Slides Forms) with demonstrated ability to effectively utilize these tools for communication collaboration organization and data management.

Must be comfortable discussing issues surrounding sexual violence.

Must complete and pass Tier 1 background investigation (administered by the Government).

Must complete and pass a criminal background check administered by RAINN.

Desired Qualifications :

Veterans : those with Dept. of Veterans Affairs or VA MST Coordinator experience will be given priority.

Crisis hotline / intervention experience.

Experience with military populations.

Shifts are based on the operational need and may be subject to change.

RAINNs headquarters are based in Washington DC. This position may be based regionally for someone whose residence is within the continental USA. Although this may be a remote role it may require some periodic business travel to our DC offices for onsite meetings and training sessions.

Only complete applications will be considered. Please no phone calls.

RAINN offers competitive compensation and part-time benefits that include employee assistance paid vacation sick leave paid holidays and free access to the building fitness center. RAINN is based in Washington D.C.

Remote Work Requirements

RAINN employees are required to have a home office setup with a dependable high-speed internet connection. This must be sufficient to support all job-related tasks including accessing systems communicating with teams and providing uninterrupted hotline services or administrative support.

When you work at RAINN youre joining a team of experts and professionals who stand up for survivors of sexual violence every day. Your job is important and so are you! RAINN will not discriminate against any employee or applicant for employment because of race color creed religion national origin sex age individual identity genetic information disability or protected veteran status. RAINN encourages all qualified candidates to apply.

EOE / M / F / D / V

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of the essential functions responsibilities and / or requirements.

Required Experience :

Manager

Key Skills

Critical Care,Invoicing,Internet Marketing,ICWA,Equity

Employment Type : Full-Time

Experience : years

Vacancy : 1