ServiceNow Engineering Consultant

Overview

This is a remote role that may be hired in several markets across the United States.

Ability to work PST hours is preferred.

This position assists in the development and support of the Bank’s ServiceNow Platform. Serves as a technical resource in architecture, project planning, project management, problem resolution, and production support. Works with platform architect to design technical alternatives and solutions to management that are reliable, adaptable, and cost effective.

Performs activities fitting to area of expertise, which may include designing network or internet infrastructure, creating and implementing an enterprise management system, providing appropriate technical recommendations, tuning databases and applications, and data management.

Supports all areas of Technology and Operations. Helps lead strategic designs, initiatives, and contributes to the analysis of new and existing Bank technologies.

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Responsibilities

Consultation – Works with platform architect and process owners to provide consultative direction and technical advice relating to the Bank’s operating systems, software, and hardware infrastructure.

Technical Support - Supports new technologies spanning hardware platforms, different operating systems, and database management systems.

Project Management – Collaborates with platform architect and project management on assigned technical projects ensuring accurate, timely, and quality delivery of project objectives. Guides the development and execution of project tasks.

Technical Expertise - Maintains a strong knowledge base in order to effectively create and maintain strategic technology plans and to direct others on technical matters. Communicates effective and clear technical information across platforms.

Supports all areas of Technology and Operations. Helps lead strategic designs, initiatives, and contributes to the analysis of new and existing Bank technologies.

Coordinates network communication and application and data integration methods for new technologies. Performs planning and documentation throughout support activities. Assists platform architect creating strategic designs and implementations, backup, recovery, data security, and other disaster recovery functions. Resolves complex technical problems and failures, and

automates tasks for improved efficiencies.

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Qualifications

Bachelor's Degree and 8 years of experience in Systems engineer including systems programmer, scripting, troubleshooting OR High School Diploma or GED and 12 years of experience in Systems engineer including systems programmer, scripting, troubleshooting

Preferred Qualifications :

• ServiceNow proficiency in ITSM, ITAM, GRC, ITOM, CSM modules.

This job posting is expected to remain active for 30 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

This job posting has been extended until 10 / 31 / 25.

The base pay for this position is generally between $130,000 and $170,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

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Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.