Field Service Engineer

Join to apply for the Field Service Engineer CT / MR role at Radon Medical Imaging

1 month ago Be among the first 25 applicants

Join to apply for the Field Service Engineer CT / MR role at Radon Medical Imaging

Get AI-powered advice on this job and more exclusive features.

Overview

Description

Title : Field Service Engineer CT / MR

Department : Service

Reporting to : Regional Service Manager

Location : Manchester, NH

Alpha Imaging is a leading provider of healthcare solutions focused on medical imaging technologies and services. Established in 1986, Alpha has spent 10 years on the INC 5000 list of fastest growing small businesses in America. Recently, Alpha was acquired by Radon Healthcare Holdings, enhancing their combined growth efforts. Ultimately, Alpha's goal is to continue servicing a growing customer base with the highest quality medical imaging equipment backed by unmatched service and support as we contribute to improving the health of the community which we serve.

Job Summary

As the primary face to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert in CT / MR work and should be proficient in multiple modalities.

Responsibilities

• Serve as the primary onsite support engineer for customers within the assigned region, addressing contract, warranty, and billable service calls on multivendor CT / MR equipment.
• Collaborate with staff or work with Regional Service Manager via phone and email to troubleshoot systems, diagnose problems, and determine best practices for issue resolution.
• Perform timely and precise preventive maintenance, installation, and troubleshooting on medical equipment within healthcare settings, supporting optimal healthcare service delivery and high-quality patient care.
• Build and maintain strong relationships with customers, ensuring effective communication, swift issue resolution, and proactive follow-up to drive customer satisfaction.
• Demonstrate proficiency in computer skills; networking experience required, DICOM proficiency preferred.
• Demonstrate a working knowledge of UNIX or Windows operating system software.
• Adhere to company policies, procedures, and healthcare protocols to meet regulatory and compliance standards.
• Ensure all work is documented accurately, including the ordering of parts and documentation of service calls, expenses, and time reports, submitted daily per company procedures.
• Manage parts inventory effectively, handling ordering and returning of repairable spare parts components.
• Display strong problem-solving abilities, capable of resolving complex issues independently with limited supervision and minimal procedural standardization.
• Remain goal-oriented and manage multiple tasks efficiently in a fast-paced environment.

Qualifications

Conditions / Environment

Why work with us?

Seniority level

Employment type

Job function

Referrals increase your chances of interviewing at Radon Medical Imaging by 2x

Get notified about new Field Services Engineer jobs in Manchester, NH

Hillsborough County, NH $62.97-$72.45 1 week ago

Field Service Technician / Industrial Mechanic

Nashua, NH $119,850.00-$199,750.00 1 month ago

Field Service Technician - Electric Power Generation

Londonderry, NH $33.27-$45.27 2 months ago

Wastewater Infrastructure Assessment Lead Project Engineer

Manchester, NH $98,000.00-$133,000.00 6 months ago

Nashua, NH $115,779.00-$196,825.00 1 day ago

Wastewater Project Engineer- Massachusetts & New Hampshire

Manchester, NH $88,000.00-$115,000.00 1 year ago

Haverhill, MA $120,000.00-$140,000.00 15 hours ago

Auburn, NH $88,300.00-$151,000.00 2 months ago

Haverhill, MA $115,000.00-$130,000.00 2 months ago

Manchester, NH $83,000.00-$100,000.00 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr