Assistant Branch Manager Trainee

Branch Assistant Manager

This position is for the Phoenix Metropolitan area which includes Glendale, Goodyear, Mesa, Phoenix, Queen Creek, Tempe, and Surprise as well as other cities within the Phoenix Metropolitan area. This position will train at our Tempe Branch which is located at 1511 N. Project Drive in Tempe, AZ.

This is a unique opportunity to gain experience in branch leadership. Ideal for a quick and proactive learner, this role provides a path for those seeking to grow and develop within the company, with the potential for advancement based on performance and organizational needs. Responsible for assisting with the direction and administration of Branch operations of a medium sized branch. Ensures that established policies and procedures are followed. Oversees the provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Acts on behalf of branch manager when necessary. Trains, directs and supervises branch staff and performs various branch functions as required.

Responsibilities

Service :

• Ensures Credit Union service standard baselines and expectations are met.
• Ensures that members' requests and questions are promptly resolved. Handles Members' complaints.
• Ensures that members are informed of Credit Union services and policies. Counsels members regarding their financial needs and services requested.
• Ensures that the Credit Union's quality reputation is maintained and projected and models professional behavior.
• Conducts regular service training to ensure staff provides the highest degree of excellence in every contact.
• Ensure management of lobby flow for prompt service.

Staff Development :

Safety and Soundness :

Productivity and Performance :

Qualifications

Training / Education / Certification : College degree strongly preferred. Experience in finance industry strongly preferred.

Required Knowledge : Previous supervisory or management experience required. Thorough knowledge of Credit Union products, services, policies, and philosophy. Understanding of Service Representative functions. Knowledge of Loan Officer duties.

Experience Required : Two-five years of related operations experience required.

Skills / Abilities : Strong interpersonal and communication skills. Well organized, professional appearance, dress, and attitude. Able to operate related computer applications and basic business equipment. Good marketing skills. Good supervisory abilities.