Guest Services Associate I - 13-004 - SC / San Diego Kroc Center

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

To provide quality customer service and assistance to members, clients and customers coming into the facility through the various entry ways.

Essential Functions

• Provide great customer service to the community; see that all customers, clients and members are given prompt and courteous service.
• Maintain all Kroc Center cash handling policies : appropriately accepting transactions, verifying daily deposits and maintenance of till bag.
• Demonstrate strong communication skills, be out-going, and enjoy building relationships with a variety of members.
• Complete sales transactions for all programs channeled through respective venue.

Provide tours and offer information to guests, emphasizing membership sales and offering full product availability to customers to best meet their needs.

Appropriately communicate information about all Kroc Center programs and membership options.

Oversee member & customer interactions as related to Protecting the Mission policies.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 40lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

Skills, Knowledge & Abilities

Qualifications

Experience

Computer experience is helpful. (preferred)

Must have command of the English language and possess excellent verbal and written communication skills. (required)

Must have or obtain First Aid / CPR / AED certification within the first 90 days of employment. (required)

Previous customer service and point-of-sale experience preferred. (preferred)

Must be at least 16 years (work permit & parental consent required for employees under 18). (required)

Skills

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.