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Director, IT Support

Director, IT Support

Jobright.aiSan Francisco, California, United States
1 day ago
Job type
  • Full-time
Job description

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Job Summary :

Chime is a financial technology company dedicated to helping individuals achieve financial progress. The Director of IT Support will lead a collaborative IT Support Team, focusing on delivering excellent service and managing IT operations, while also mentoring team members and developing effective processes and metrics.

Responsibilities :

  • Manage the IT Support Team across our U.S. offices; including hiring, performance management, and career development
  • Establish metrics, monitor service level and response times, and prioritize team activities as needed
  • Design, develop, implement and coordinate IT systems, policies, and procedures.
  • Develop and document new or improved support and operations processes
  • Oversee the management and inventory of hardware and software purchasing (including new employee onboarding technology setup)
  • Partner and strategize with cross-functional teams to support office builds, asset management and manage department budget
  • Support Chime employees in resolving problems with IT, AV, and Network systems
  • Willingness to jump in and help out with support issues as needed

Qualifications : Required :

  • Minimum of five years of experience in managing technical service operations and a support team
  • Experience with purchasing, inventory management, and budgeting
  • Sound knowledge of information and communications technology
  • Experience with automating the resolution of IT issues and managing teams who want to find the root cause of every issue
  • Ability to help Chime employees solve hardware and software problems with Apple and Microsoft products, including AV, laptops, and printers
  • Comprehensive knowledge of SaaS suite including Google Workspace, Okta, Zoom, Slack, Jamf, Intune, and Atlasian
  • Demonstrated ability to be a great leader for IT Support Team
  • Strong verbal and written communication skills
  • A positive, service-oriented attitude
  • Willingness to travel (up to 10%) to collaborate with team members and business partners in other Chime office locations
  • Company :

    Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Public Company. Chime has a track record of offering H1B sponsorships.

    Seniority level

    Seniority level Director

    Employment type

    Employment type Full-time

    Job function

    Job function Project Management

    Industries Software Development

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    Medical insurance

    Vision insurance

    401(k)

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