Director, IT Support

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Director, IT Support

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Director, IT Support

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Jobright.ai

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Job Summary :

Chime is a financial technology company dedicated to helping individuals achieve financial progress. The Director of IT Support will lead a collaborative IT Support Team, focusing on delivering excellent service and managing IT operations, while also mentoring team members and developing effective processes and metrics.

Responsibilities :

• Manage the IT Support Team across our U.S. offices; including hiring, performance management, and career development
• Establish metrics, monitor service level and response times, and prioritize team activities as needed
• Design, develop, implement and coordinate IT systems, policies, and procedures.
• Develop and document new or improved support and operations processes
• Oversee the management and inventory of hardware and software purchasing (including new employee onboarding technology setup)
• Partner and strategize with cross-functional teams to support office builds, asset management and manage department budget
• Support Chime employees in resolving problems with IT, AV, and Network systems
• Willingness to jump in and help out with support issues as needed

Qualifications : Required :

Company :

Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Public Company. Chime has a track record of offering H1B sponsorships.

Seniority level

Seniority level Director

Employment type

Employment type Full-time

Job function

Job function Project Management

Industries Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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