Gap Inc. Vice President, Employee Technology Experience

Overview

Gap Inc. is seeking a visionary and customer-obsessed Vice President of Employee Technology Experience to lead the strategy, design, and delivery of exceptional technology experiences for our employees. This role ensures that every interaction employees have with technology across distribution centers, stores, and corporate headquarters is seamless, efficient, and empowering. The VP will be the voice of the end-user within the technology organization, driving a user-centric culture and aligning digital workplace technologies with business outcomes. You will lead a cross-functional team encompassing end-user computing, enterprise collaboration tools, field technology support, and experience analytics.

What You'll Do

• Define and execute the enterprise-wide Employee Technology Experience strategy aligned to the needs of store associates, DC workers, and corporate staff.
• Serve as the champion for digital employee experience, influencing senior leadership on investment priorities and experience outcomes.
• Build strategic roadmaps for workplace technology, service design, and field support capabilities that evolve with business growth.
• Lead the teams responsible for deskside and field support, AV and executive tech support, self-service platforms, and collaboration tooling (e.g., M365, Zoom, Slack).
• Partner with infrastructure, cybersecurity, and application teams to proactively resolve friction points impacting end-user productivity and meeting compliance standards.
• Own the experience measurement framework, using data such as DEX scores, NPS, telemetry, and feedback loops to drive continuous improvement.
• Collaborate with Store Operations, Supply Chain, and HR to ensure the technology journey aligns to frontline and back-office employee expectations.
• Drive change management and adoption strategies for new tools and platforms with an emphasis on training, accessibility, and inclusivity.
• Identify and implement modern workplace technologies (e.g., virtual assistants, digital signage, mobile-first tools) that simplify and enhance the employee experience.
• Lead pilots and innovation labs to test and validate emerging technologies for relevance in a retail operating environment.

Who You Are

Preferred Qualifications

Benefits At Gap Inc.

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We recruit, hire, train and promote qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World\'s Best Employers and one of the Best Employers for Diversity.

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