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Operational Excellence Manager

Operational Excellence Manager

EdgeCore Digital InfrastructureSanta Clara, CA, US
7 hours ago
Job type
  • Full-time
Job description

Job Description

This is an exciting opportunity to drive transformational change by standardizing and optimizing core operations across EdgeCore’s portfolio of data centers. The Operational Excellence Manager won’t just be managing processes; they will be a key architect in developing, standardizing, and implementing policies within a robust operational framework, directly enhancing the safety, reliability, and efficiency of our core infrastructure. The ideal candidate will leverage data-driven insights and leadership to unify our maintenance, training, procedural, and incident response protocols, ultimately achieving a proactive operational posture and a culture of continuous improvement.

  • Policy development and expansion : identify gaps in existing operational policies and lead the creation of new, standardized policies for ancillary and support functions.
  • Assist in the standardization of maintenance planning, tracking, and execution across multiple facilities to ensure efficiency and consistency.
  • Contribute to the ongoing design and implementation of the training program to enhance employee proficiency and leadership development.
  • Drive adoption of best practices for writing and executing MOPs, SOPs, and EOPs.
  • Lead the standardization of incident response, recovery, and reporting, driving root cause analysis.
  • Develop and report on key metrics and KPIs to measure program success and influence strategic decisions.
  • Champion data-backed solutions to support continuous operational improvement.
  • Collaborate with site leads and operations teams to ensure seamless policy implementation.
  • Mentor and guide operations staff to foster a culture of excellence.
  • Ensure all operational practices meet or exceed industry standards for safety, quality, and regulatory compliance.

Your Experience and Qualifications

  • Bachelor’s degree in Mechanical or Electrical Engineering, Operations Management, Critical Infrastructure, or a related field, or equivalent experience.
  • At least 5 years of experience in data center engineering, design, or operations, with exposure to multi-site facility management.
  • Proven experience in policy development, process standardization, and operational improvement, including SOPs, MOPs, EOPs.
  • Proven leadership ability, with a record of influencing and educating both technical and non-technical teams.
  • Exceptional communication and writing skills, with meticulous attention to detail and the ability to convey complex information in a clear and engaging manner for cross-functional teams.
  • Knowledge of industry standards, safety, quality, and regulatory compliance relevant to data centers.
  • High level of discretion, confidentiality, and sound judgment when managing sensitive matters.
  • Strong ability to thrive in a fast-paced environment, managing multiple projects under pressure while maintaining focus and urgency.
  • Strategic thinker with a proactive approach and a strong sense of ownership in decision-making.
  • Demonstrated dedication to operational excellence, accountability, and consistent follow-through.
  • Flexibility to travel 25-50% as needed, adapting to evolving business requirements.

    • What We Offer

  • This is a full-time salaried position, including equity compensation and a performance-based annual bonus.
  • This role requires in-office presence four days per week.
  • We will also consider qualified candidates in the Reno, NV area for this role.
  • Base salary range is $160,000-190,000 depending on experience.
  • Medical, dental & vision insurance coverage
  • Health & Dependent Care Flexible Spending Accounts (FSAs), Health Savings Account (HSA)
  • 120 hours of paid time off annually, plus 11 paid holidays
  • 401(k) retirement savings plan with a company contribution
  • Company-paid life and disability insurance
  • Company sponsored employee assistance and discount programs
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    Operational Excellence Manager • Santa Clara, CA, US