Desktop SupportDiverse Lynx • Scottsdale, AZ, United States

Desktop Support

Diverse Lynx • Scottsdale, AZ, United States

5 days ago

Job type

Full-time

Job description

sset management and tracking using ServiceNow (SNOW) for accurate inventory control.

Provide timely resolutions for hardware and software issues, ensuring user satisfaction.

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal knowledge bases or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of KB Articles

Maintain good relationships with clients

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Desktop Support • Scottsdale, AZ, United States

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