Scheduling and Patient Coordinator (MAN-0117)

Description

About the Role :

This role is based out of Suffern, NY and requires 3 days in office.

We are seeking a detail-oriented, customer-focused, and data-driven Centralized Scheduling & Patient Coordinator to join our team. This role is at the heart of our patient care process—reviewing referrals, scheduling patients quickly, optimizing field staff schedules, and ensuring a seamless experience for patients and referral partners.

If you excel in high-energy environments, enjoy problem-solving on the fly, and take pride in delivering top-notch service, this could be the perfect fit.

This role is hybrid, one day a week in a Manhattan or Suffern NY office and the remaining time virtually at home.

Key Responsibilities

Act Fast : Review each referral immediately, ensure it meets our acceptance criteria, and schedule the patient within 1 hour.

Optimize Resources : Monitor and adjust field staff schedules daily to maximize patient visits and geographic efficiency.

Problem-Solve : Address day-of delays, staffing gaps, or logistical challenges quickly and effectively.

Communicate with Impact : Build strong relationships with patients and referral sources through responsive, professional, and persuasive communication.

Leverage Data : Use reporting tools to track scheduling times, utilization rates, and identify trends for improvement.

Coordinate Logistics : Manage ordering and delivery of supplies for patient visits.

Work as a Team : Collaborate in a centralized scheduling pool to support all service areas.

Skills, Knowledge and Expertise

What We’re Looking For :

• 2+ years of experience in healthcare scheduling, referral coordination, or related operations (home health, hospice, wound care preferred).
• Strong organizational skills with the ability to juggle multiple priorities under tight deadlines.
• Comfort with scheduling software, mapping tools, and data reporting systems.
• Excellent communication skills—both empathetic and persuasive.
• High sense of urgency and commitment to delivering an outstanding patient experience.

Benefits

United Woundcare Institute is a pioneering provider of wound care services that has redefined the standard of care in this vital medical area. With a patient-centered approach, we have successfully healed some of the largest and most complex wounds, treating almost 10,000 wounds each month. We are dedicated to propelling wound care to a whole new level, going wherever our patients are, whether in hospitals, nursing facilities, or homes. What sets us apart is our multi-specialty physicians, multi-modality treatments, and a multi-setting approach, ensuring continuity and consistency in care. Our results speak for themselves - our healing outcomes are unparalleled, reducing hospital readmissions and boosting star ratings. Our current partners include skilled nursing facilities, home health agencies, assisted living facilities, physician group practices, and hospital systems, all of whom have experienced the impact of our dedicated and relentless approach. With a focus on care coordination and evidence-based protocols, United Woundcare Institute is your trusted partner in healing. Join us and experience the difference.