Dispatcher Bus

(2-3 sentences describing job purpose): This position is responsible for assisting in a safe and efficient operation of the dispatch office. Under general supervision, this position is responsible for providing general direction to school bus drivers and monitors related to their assigned routes. These directions may include providing student information and contacting first responders in cases of emergencies. The dispatcher works with the Transportation Supervisor to ensure routes in their assigned area of responsibility are run efficiently and on time; responsible for maintaining phone as well as two-way radio logs and other records; performs a wide variety of specialized and analytical duties. Provide customer service support to drivers, monitors, supervisors and others. The successful candidate must be willing to work flexible hours including nights, weekends and split shifts. An individual in this position is expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or as needed.

Reports to: Dispatch Manager

Department Name: Transportation

: List, in the order of importance or time spent, the essential duties/tasks performed by the position.This is not an exhaustive list and employees may be assigned additional duties by management as required.Regular and reliable attendance is an expectation of the job.

Job Duty/Resp. 1:

Works with Transportation staff to orchestrate daily logistics and information flow for school bus transportation’s operational needs. Prioritizes tasks to ensure seamless transportation services to students.

Job Duty/Resp. 2:

Relays messages via two-way radio communications between transportation leadership and bus drivers regarding assignments, weather, traffic flow, etc.

Job Duty/Resp. 3:

Provides bus drivers with detailed routing directions and stops locations to ensure all stops are covered.

Job Duty/Resp. 4:

Masters an understanding of District’s street networks and roadway construction zones to enable optimal bus transportation services.

Job Duty/Resp. 5:

Inputs daily information into computer software database for driver’s attendance records; route coverage recap reports for reporting to leadership; and to record any mechanical malfunction of the fleet.

Job Duty/Resp. 6:

Clearly and professionally communicates with co-workers; school officials; emergency agencies; and the community about transportation-related items and situations.

Job Duty/Resp. 7:

Compiles and analyzes daily reports for trending process improvement purposes. Reports deviations from predetermined standards to appropriate leadership.

Job Duty/Resp. 8:

Provides input to supervisor regarding proposed changes and improvements.

Instructions: Fill in all blanks and dropdowns.Kronos access questions must be completed for payroll.

Education and Experience Requirements

Education (training/degree) : Required minimum: High School Diploma or GED equivalent

Licenses, Certifications or Registrations Required: Click here to enter text.

Experience: Previous Dispatch or Customer Service experience preferred

Skills Required: Basic routing skills and computer skills required.

Data Responsibility:

Level 3: Compares or inspects data, people, or things against a standard.

People Responsibility:

Level 3: Attends to the needs or requests of people and exchanges information with them.

Assets Responsibility:

Level 3: Requires some responsibility for achieving minor economies and/or preventing minor losses through the handling of or accounting for materials, tools, and vehicles.

Mathematical Requirements:

Level 2: Uses addition, subtraction, multiplication, and division; may compute ratios, rates, and percentages.

Communications Requirements:

Level 4: Reads technical instructions, charts, and/or procedures manuals; composes routine reports and completes job forms; speaks compound sentences using standard grammar.

Complexity of Work:

Level 5: Performs coordinating work involving guidelines and rules with constant problem solving; requires continuous, close attention for accurate results or frequent exposure to unusual pressure.

Impact of Decisions:

Level 6: Makes decisions with serious impact - affects most units in organization, and may affect citizens.

Equipment Usage (if applicable):

Level 1: Handles machines, tools, equipment, or work aids involving little or no latitude for judgment regarding attainment of standard or in selecting appropriate items.

Safety of Others: Level 3: Requires responsibility for the safety and health of others and for occasional enforcement of the laws and standards of public health and safety.

ADA Requirements/Compliance

Physical Demands:

Level 6: Requires medium work involving standing or walking all of the time, exerting 20 to 50 pounds of force on a regular basis, and considerable dexterity and skill in operating machinery and tools.

Additional requirements: Click here to enter text.

Unavoidable Hazards:

Level 3: The position is exposed to extreme heat/cold, wet or humid conditions, bright/dim lights, intense noise levels, and traffic.

Sensory Requirements:

Level 2: The position requires normal visual acuity and field of vision, hearing, speaking, color perception, sense of smell, depth perception, and texture perception.

Metropolitan Nashville Public Schools is an Equal Opportunity Employer.ADA requires MNPS to provide adequate accommodations to qualified persons with disabilities.Prospective and current employees are encouraged to discuss ADA accommodations with management.

Qualifications

See job description.

Primary Location

:Nashville-Support Hub

Job

:TransportationJob Schedule:Full-Time