Guest Services Representative (Spanish bilingual)

Guest Services Representative (Spanish Bilingual)

NorthPoint Health & Wellness Center, a state-of-the-art multicultural, community-based medical and dental clinic, is seeking an interested candidate who enjoys working with the public, has strong communication skills, and a desire to help others while serving the community to join their Guest Services team as a Spanish bilingual Guest Services Representative that will be working both in person as well as remotely. Location and hours : This position is hybrid, and duties will be performed primarily remote with on-site duties as required at the NorthPoint Health & Wellness Center at 2220 Plymouth Avenue North, Minneapolis, MN 55411, or satellite clinics at 800 West Broadway Avenue North, Minneapolis, MN 55411 and 1015 North 4th Street, Minneapolis, MN 55405. Work hours may vary but will be Monday through Friday, between 8 a.m. and 5 p.m. On a mandatory rotating basis, late shifts will include Tuesday and Thursday from 10 : 30 a.m. to 7 p.m. with Wednesday shifts possibly being added. Saturday shifts will be required from 8 a.m. - 12 p.m. on a rotating basis. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire. In this position, you will :

Answer all incoming calls that come through the phone cue to the NorthPoint Health & Wellness locations.

Utilize Electronic Health Records (EHR) systems to register and schedule by telephone or in-person, patients' medical, behavioral health, and optometry appointments with Epic Cadence and Prelude, and dental appointments with Dentrix and Wisdom.

Interview patients to obtain demographic information to create a new account or verify and update an existing account as needed.

Complete pre-financial clearance by verifying insurance coverage, obtaining financial information for each appointment, creating guarantor accounts, and directing patients to financial counselors.

Schedule interpreter services for patients who may need assistance during their appointment and NorthPoint transportation services as needed to qualifying patients.

Provide interpreter services when assisting patients.

Provide HIPAA and Data Privacy information to patients and document in Epic.

Collect payments for co-pays and scan medical insurance cards.

Reach out to patients to remind them of their upcoming appointments and appropriately document any cancelled appointments that come through the cancellation line.

Reach out to schedule / reschedule patient appointments from requests that come through the scheduling queues and checking Epic in-baskets, Microsoft Teams chats, Dentrix, or Wisdom for appointment requests that come through from medical and dental providers.

Provide guest service support for medical, behavioral health, optometry, and satellite clinics.

Perform closing of cash register duties and other end of day duties as assigned.