Front Desk & Guest Experience Associate
Paisley ParkChanhassen, MN, US24 days ago
Job type
- Full-time
- Part-time
Job descriptionWelcome customers and guests in a warm and friendly manner Checks in guests for tours Monitors lobby traffic and work area and customer flow Handled customer inquiries and complaints with professionalism and patience, resolving customer issues quickly and efficiently Facilitates correspondence with customers Resolves customer complaints Escalating queries and concerns when necessary Working with Customer Relations Team and other departments to find appropriate solutions Assists the Administrative team and special projects Uses conflict resolution to diffuse angry customers Building positive rapport with customers Interpersonal and customer service skills to ensure positive interactions with customers Multitasking and organizational skills to work on multiple issues at one time Active listening and communication skills to handle patrons who may be upset Time-management skills to respond to customer emails, calls and web chat messages promptly Teamwork skills to collaborate with representatives and coworkers in other departments Ability to remain upright and stationary for long periods during a shift Technical skills for customer records management, word processing, database, email and chat software programs Proficiency in Microsoft Office Suite
Job Description
Job Description
Front Desk & Guest Experience Associate
- Days : Thursday-Monday (we are hiring for both full-time and part-time roles. Please indicate your availability when applying)
- Reports to : Customer Service Specialist, Operations & Box Office Manager
Compensation : $17–$19 per hour, based on experience and qualifications
Responsibilities :
Skills :
If offered the position, the offer is contingent upon passing a background check and a four-panel background screen which does NOT include THC.
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Front Desk Associate • Chanhassen, MN, US
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