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Front Desk Sales Associate

Front Desk Sales Associate

Massage Envy (NCT Company d.b.a.)Minneapolis, MN, US
27 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Benefits :

  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

Function :

Offering excellent customer service to guests and members, and assisting the clinic manager in daily operational tasks.

Essential Duties :

  • Providing excellent service to members / guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members / guests upon arrival and selling and renewing memberships, calling inactive members to invite an appointment, log and relay member concerns to manager.
  • Assists in maintaining professional, clean and organized front desk and reception area.
  • Understands and applies strategic sales offerings (dues / cash, auto renewable, etc.)
  • Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
  • Assists in maintaining cleanliness of therapy rooms, common areas and store room, assist with stocking linen shelves and replacing full linen bags; assists with checking lotion supplies and assists with inventory.
  • Other duties as assigned by Clinic Management.

    • Education, Skills and Experience :

  • High school diploma or equivalent (GED) required.
  • Basic math and cash handling experience, phone and computer skills.
  • Customer service and sales experience, preferred.
  • Must be customer service oriented and able to interact professionally with members / guests, prospective clients, vendors and clinic management.
  • Must have good communication skills in order to effectively communicate with members / guests on membership benefits, and clinic policies and procedures.
  • Must be able to prioritize and perform multiple tasks.
  • Must work cohesively with others in a fun and fast paced environment.
  • Must be able to work flexible days and hours.
  • Satisfactory results of background and reference check is a condition of employment in this position.
  • General knowledge of services and modalities offered by Massage Envy Spa. Understands and believes in the healing benefits of massage therapy and bodywork.

    • Physical Demands :

  • Must be able to interact and communicate effectively with members / guests, co-workers, clinic management and vendors.
  • Must be able to use office equipment, including telephones, computers, fax and copier machines.
  • Reasonable accommodations are available to individuals with disabilities, upon request, as required by law.
  • Able to work flexible days and hours.
  • Is regularly at work and on time, as scheduled.

    • Communications and Personal Interactions :

  • Must be customer service oriented.
  • Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers, management and vendors.
  • Follows management's policies, procedures and direction.
  • Accepts constructive criticism in a positive manner and uses it as a learning tool.
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    Front Desk Sales Associate • Minneapolis, MN, US

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