Senior Technical Writer

Overview

We have an opening for the position of Senior Technical Writer at CGS Administrators, LLC, a subsidiary of BlueCross BlueShield of South Carolina. In this role, you will be responsible for developing a variety of internal and external communications materials that support the company and its subsidiaries. You will collaborate with business partners, colleagues, and customers to identify documentation needs, analyze project requirements, conduct research, and gather information to produce clear, accurate, and technically sound content.

Location details : This position is full-time (40 hours / week), Monday–Friday in a typical office environment. You will work an 8-hour shift during our normal business hours (8 : 00 AM–4 : 30 PM). This role is located at 26 Century Blvd, Suite ST610, Nashville, TN 37214.

What You'll Do

• Plans, designs, researches, writes, and edits a range of internal / external communications materials for the company and subsidiaries. Materials include but are not limited to user guides, ISO and other standard format procedure manuals, responses to RFI / RFPs, white papers and reports, presentations, etc. Edits copy; proofs design and assists with design direction of materials. Coordinates printing and distribution (internal / external) of said materials.
• Organizes, develops, composes / prepares clear, concise, and readable written text, graphics, and charts / diagrams, and coordinates layout and material organization. Delivers final product and ensures final product is professional in appearance and meets all policy standards and internal / external requirements.
• Works with business partners, colleagues, customers, etc., to identify business needs. Analyzes project requirements to determine types of documents needed. Partners with and interviews subject matter experts (SMEs) in technical, operational, and support areas to collect / gather, and interpret information and compose technical content. Researches and identifies available reference sources to successfully complete projects. Ensures that all guidelines are met with respect to proper usage of logos and brands.
• Develops documentation project plans and timelines. Tracks projects and maintains a high level of customer service with customers. Ensures appropriate staff and management are informed of project status.
• Maintains best practices documentation for internal / external use. Maintains corporate history knowledge base as well as routine material generated for executive and board meetings. Prepares monthly / weekly reports for management regarding all plan development activities to include completed items and incomplete / pending items.

Qualifications

To Qualify For This Position, You'll Need The Following :

Preferred

Benefits

Our Comprehensive Benefits Package Includes The Following :

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

What We Can Do For You

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. Here's more information.

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