Humana is hiring : Director, Product Design in New York

Overview Become a part of our caring community and help us put health first

Humana is deeply committed to delivering innovative digital experiences that enhance the quality of life for our consumers and improve how they engage with us. We serve a diverse ecosystem of users – including consumers, members, providers, employers, and brokers – connecting them to Humana and to one another in ways that drive satisfaction, engagement, and business value.

We’re looking for a customer-obsessed, results-driven Director of Product Design to lead the evolution of our digital presence in the agnostic brokerage marketplace. In this role, you’ll reimagine the shopping experience – from awareness to purchase – by identifying opportunities for value creation and delivering innovative, scalable solutions. You’ll champion a startup mindset, foster agile ways of working, and lead the design of differentiated experiences that simplify complex decisions for our customers.

The ideal candidate is a strategic, collaborative leader with deep expertise in ecommerce and complex purchase journeys. You’re a strong communicator and systems thinker, comfortable influencing across all levels of the organization and guiding teams in a fast-paced, cross-functional environment.

Role Context At Humana, the Enterprise Digital Team is a multidisciplinary, experience-led group focused on solving customer needs while enabling strategic and operational goals. As Director of Product Design, you’ll lead a team of product designers while partnering closely with researchers and content strategists to shape the future of our digital experiences – ensuring they are human-centered, accessible, and aligned with business priorities. You’ll collaborate with senior leaders across Product, Engineering, Marketing, and Operations to define and drive experience strategy across multiple portfolios. This role requires deep expertise in ecommerce and complex decision-making journeys, particularly in regulated or high-stakes environments like healthcare. You’ll play a key role in elevating design quality, scaling design practices, and fostering a culture of innovation, collaboration, and continuous learning.

Responsibilities Use your skills to make an impact

Lead and develop product designers, fostering a high-performing, inclusive, and collaborative design culture.

Partner with researchers and content strategists to define and drive a cohesive, end-to-end experience vision across multiple digital initiatives.

Translate consumer insights into experience strategies and design direction that meet real user needs and business goals – especially in complex ecommerce journeys like health plan selection.

Serve as a senior point of contact for cross-functional partners, ensuring alignment of UX strategy and execution across workstreams.

Build trust and consensus with executive stakeholders by using storytelling, user journeys, prototypes, and other UX artifacts to articulate complex concepts and opportunities.

Create and evangelize strategic design deliverables such as experience roadmaps, future-state visions, and design principles across the organization.

Facilitate interdisciplinary conversations that break down long-term visions into actionable phases.

Ensure adherence to quality standards, accessibility standards, and design systems across all touchpoints.

Partner with CX Insights to shape long-term research strategies and ensure continuous discovery and iteration.

Collaborate with Content Strategy to evolve navigation, content architecture, and messaging across digital experiences.

Core Competencies Drive for design excellence

Connect design strategy to enterprise goals and customer outcomes

Deliver cutting-edge user experiences that take the complexity out of shopping for insurance

Envision and influence holistic, end-to-end experiences across ecosystems

Demonstrate a deep understanding of ecommerce and complex purchase behaviors, including decision support, comparison tools, and conversion optimization

Communicate design rationale clearly and persuasively through storytelling and visual artifacts

Leadership

Build and scale high-performing teams through mentorship, coaching, and clear expectations

Manage and grow leadership capability within the design organization

Influence senior leaders and cross-functional partners with confidence and clarity

Encourage creativity, experimentation, and risk-taking in pursuit of innovation

Advocate for user needs and inclusive design practices

Navigate team dynamics and organizational complexity with empathy and effectiveness

Professionalism

Maintain a strong, approachable presence – even in high-pressure situations

Adapt quickly in dynamic, fast-paced environments

Demonstrate self-awareness and openness to feedback, with a growth mindset

Simplify complexity and lead confidently through ambiguity

Communicate effectively across verbal, written, and visual formats

Role Essentials 12+ years of experience in UX, Product Design, or Interaction Design

5+ years of experience managing design teams, including experience managing people leaders

A portfolio that demonstrates strategic design leadership and measurable impact in ecommerce or complex transactional environments

Strong understanding of performance metrics and data-informed design

Experience working within business, technical, and regulatory constraints

Proven ability to lead design for complex systems and user flows

Proficiency in conceptual modeling, interaction flows, design systems, and specifications

Experience leading or guiding user research and applying insights to design

Demonstrated success in delivering digital products in Agile environments

Mastery of Figma and other modern design tools

Role Desirables Master’s Degree in a relevant design discipline (HCI, Interaction Design, UX Design), or equivalent experience

Experience designing inclusive and accessible experiences, especially for older adults

Familiarity with Medicare or healthcare insurance products

Experience with usability testing platforms

Strong organizational and prioritization skills in fast-paced environments

Excellent analytical and process-oriented thinking

Travel : While this is a remote position, occasional travel to Humana\'s offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$152,800 - $210,100 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and / or individual performance.

Benefits & About Us Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE : HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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