Client Systems Support ManagerSweetwater • Fort Wayne, IN, US
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Client Systems Support Manager
Sweetwater • Fort Wayne, IN, US
17 hours ago
Job type
- Full-time
Job descriptionPrior experience leading Help Desk / IT teams in an enterprise environment Experience in mentoring junior staff members to help them fulfill their potential Excellent customer-facing communications skills in person, on the phone and via email Self-motivated with a strong sense of ownership, urgency and drive Strong PC troubleshooting and problem resolution skills, preferably in a Mac / OS environment Strong passion for electronics and technical consumer products Understanding of IP networking and network troubleshooting skills Knowledge of scripting with Bash, PowerShell, or Python (preferred) Microsoft Windows competency and experience with Active Directory (preferred) Desire to understand and improve technology and processes within the IT team WOWs The Customer – Deep passion for creating amazing customer and colleague experiences Get Things Done – Great work ethic with urgency Obsesses over the Details – attention to detail Drives Continuous Improvement – focus on effective and efficient work Develops the Future – commitment to personal and professional growth and bringing colleagues along Seniority level : Mid-Senior level Employment type : Full-time Job function : Information Technology
Join to apply for the Client Systems Support Manager role at Sweetwater
Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments, is seeking to hire a Client Systems Support Manager to lead the Client Operations team. In this role, you will be responsible for leading and managing the Client Systems Support team, which performs IT-related tasks throughout the Sweetwater enterprise.
Responsibilities
- Lead and manage the Client Systems Support team, which provides technical assistance to the Sweetwater campus in Fort Wayne, Indiana
- Provide hardware and software support for MacOS and iOS devices
- Maintain and troubleshoot a variety of technology such as printers, cameras, Raspberry Pi's, Chrome-boxes, etc.
- Identify and troubleshoot basic networking and telephony issues
Qualifications
Ideal Team-Player
Relocation to the state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates should apply. Sweetwater's culture celebrates the creative creation of music and values diverse perspectives within a collaborative team environment.
Job details
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Client Support Manager • Fort Wayne, IN, US
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