Account Representative

WestRock
Richmond Innovation Design Ctr, VA
Full-time

Description & Requirements

WestRock (NYSE : WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose : Innovate Boldly.

Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to more fiber-based packaging forward.

The Opportunity :

The Account Representative is responsible for the management of assigned customer accounts. This includes making decisions to manage these accounts in the most cost effective and efficient way that not only affects customers, but includes the mill operations, transportation, inventory, and warehousing.

This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customer’s order to cash experience for an enterprise wide, multi-mill operations system.

How you will impact WestRock :

The Account Representative will communicate with customers, sales, transportation, mills, technical associates, claims, billing, and credit departments.

The position will provide account management and maintain master file data, handle trials, load optimization, delivery tracking and creating / maintaining reporting to customers.

What you need to succeed :

  • Responsible for enterprise-wide product knowledge and corresponding mill standards and be able to make determinations of how to match with the customer’s requirements and business needs.
  • Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements.
  • Proactively identify issues that may inhibit customer satisfaction.
  • Process orders received from customers and sales team on a timely basis, using various technology applications.
  • Transportation mode planning for excess freight reduction
  • Manage customer specific inventory to minimize aged inventory.
  • Provide prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates.
  • Track orders and initiate changes per customer or sales requests to ensure on-time delivery.
  • Analyze inventory levels and make decisions to fill orders from inventory to best improve delivery time and manage to the lowest inventory levels.
  • Act as a liaison between customers, Production Planning, and logistics throughout the order-to-cash cycle
  • Proactively manage exceptions and be able to use discretion and influence to mitigate cost to serve.
  • Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business.
  • Work both independently and with the business unit team to manage customer needs.
  • Participate in a collaborative, cross-functional Sales Planning process; measuring and developing actionable improvement plans for key performance metrics.
  • Provide short term plan adjustments as necessary in response to unexpected events.
  • Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU’s.
  • Track and reconcile weekly / monthly metrics versus established targets.
  • Utilize data from various sources for optimal decision making.
  • Advise on and implement process improvements.

Metrics include : On-Time Shipment, Customer Satisfaction, Inventory Age & Turns, Order Accuracy, Load Optimization and Excess Freight Reduction.

Requirements to Succeed :

  • Bachelor’s degree preferred preferably in one of the following disciplines : business, supply chain, or industrial engineer
  • Experience in customer service, account relationship and order management
  • Strong problem solving and verbal skills with ability to communicate with all levels including Executive and Senior management.
  • High level proficiency in MS Excel
  • Ability to work with cross functional team partners to resolve issues to maintain customer satisfaction
  • Work proactively to complete all tasks timely, accurately, and completely
  • Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus

What we offer :

  • Corporate culture based on integrity, respect, accountability and excellence
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies and potential
  • A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

WestRock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included.

WestRock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

30+ days ago
Related jobs
Promoted
VirtualVocations
Norfolk, Virginia

Key Responsibilities:Following up on outstanding customer patient accounts for insurance paymentWorking on approximately 50 accounts per dayIdentifying adjustments to be processed on accounts and moving accounts to early out and bad debtRequired Qualifications:2 years' experience in Hospital Billing...

Guidant Financial
Salem, Virginia
Remote

As an Account Representative I at Guidant Financial, you will support small business owners who utilize their 401(k) plan administration services. ...

Promoted
VirtualVocations
Chesapeake, Virginia

A company is looking for a Senior Patient Account Representative in Revenue Integrity. ...

Eastern Virginia Medical School
Norfolk, Virginia

This position is responsible for reviewing appropriate ICD-10, HCPCS and CPT codes for accuracy to maximize reimbursement for EVMS Medical Group.Accurately and efficiently posts office and/or hospital charges into the IDX system.Follows department procedures and policies allowing for consistency and...

Promoted
VirtualVocations
Norfolk, Virginia

A company is looking for an Associate Accounts Receivable Representative. ...

USI Insurance Services
Norfolk, Virginia

Responsibilities may include aiding Sales Executives, Account Executives and Account Managers. Analyze changes in policy forms and advise Account Executive/Account Manager. Refer gaps in coverage, low limits and other account deficiencies to Account Manager. Communicate inaccuracies in documents to ...

American Income Life AO - Lauretta Bawo
Richmond, Virginia

Job Description: We are seeking a dynamic and self-motivated individual to join our team as a Sales Representative for Life Insurance. As a sales representative, you will be responsible for promoting and selling our life insurance products to potential clients. ...

Jenel Smith - State Farm Agent
Chesapeake, Virginia

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred. ...

Megan Laughon - State Farm Agent
Salem, Virginia

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred. ...

Rent-A-Center
Front Royal, Virginia

Customer Account Representative Position Summary-. R manages rental accounts, meets company expectations by collecting on current and past due accounts while adhering to company standards, policies, and procedures. Maintain accurate records of customer account activity, including current and past du...