Senior Director, Customer Success - NAMER

Senior Director, Customer Success - NAMER

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it's popular with security, IT and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We're excited about what's next, and we're looking for others to join us on our journey.

Key Responsibilities

The Sr. Director of Customer Success North America will lead a high-performing regional team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). This role is accountable for creating and executing strategies that ensure customers realize maximum value from our solutions, while guiding the team through scaling operations, maturing processes, and navigating transformational change in a high-growth environment.

• Leadership & Team Development

Recruit, develop, and retain top CSM and CSE talent across North America.

Define and execute the North America customer success strategy in alignment with global objectives.

Design and implement scalable processes, playbooks, and customer health frameworks to serve an expanding customer base.

Partner closely with Sales to ensure seamless handoffs and growth opportunities.

Lead the team through organizational, market, and product changes with resilience and clarity.

Qualifications

Target Annual Compensation : $280-300k OTE + equity

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.