Inside Sales and Customer Service ProfessionalCrawl Space Ninja of Wilmington • Hampstead, NC, US
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Inside Sales and Customer Service Professional
Crawl Space Ninja of Wilmington • Hampstead, NC, US
21 days ago
Job type
- Full-time
Job descriptionGrow company close rate by 20% within 90 days Generate $60,000 in monthly sales revenue (new + upsells) by month 6 Upsell at least 10% of past customers into new products / services per quarter Complete 100% of weekly rehash calls to unsold appointments Create and maintain a simple tracking system for service agreements Increase maintenance service agreements to $50,000 annually by June 30th 2026. Increase maintenance service agreements to $75,000 annually by December 15th, 2026. Maintain a customer satisfaction rating of 90% on post sale surveys. Sales Drive – Competitive, persistent, and motivated to hit and exceed targets. Communication – Clear, persuasive, and attentive listener who can build rapport quickly. Product Knowledge – Ability to master technical details of product line and confidently present value to customers. Time Management & Organization – Keeps workspace, calls, and CRM notes up-to-date and accurate. Follow-Through – Relentless in rehash, follow-up, and customer callbacks. Collaboration – Works effectively with estimators, production manager, and office team to streamline processes. Coachability & Growth-Minded – Open to feedback, learns quickly, and consistently improves performance. Integrity – Honest, professional, and committed to upholding company brand and values. $18 / HR + commission with an expectation of $60-70K per year. Health insurance assistance
Job Description
Company Description
Christian, veteran, and locally owned and operated foundation repair company.
Role Description
To drive revenue growth and client satisfaction by converting leads into sales, upselling existing customers, and supporting the sales team through effective communication, follow-up, and workflow management.
Position Outcomes
1. Lead Management & Appointment Setting
- Qualify 100% of leads
- Set 85% of qualified leads for appointments
2. Sales Conversion & Revenue Growth
3. Upselling and Rehashing
4. Service Agreements
5. Customer Experience & Retention
6. Be able to fill in for the GM from time to time to run office administrative duties for all weekly requirements.
Competencies
Compensation
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Inside Sales Customer Service • Hampstead, NC, US
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