Healthcare Interpreter

Overview

All positions are located in Fresno / Clovis CA

Responsibilities

• Provides interpreting and translation services in person, by telephone or other remote technology to non-English and limited-English speaking patients and their families in various healthcare settings. Ensures all questions / concerns regarding services are answered and clarified before the end of the session.
• Serves as a culturally sensitive liaison between patients, their families and hospital staff.
• Informs and / or educates various healthcare personnel on culturally sensitive matters that may affect the delivery of patient care; helps facilitate resolution of problems related to differences in cultural practices, views, or beliefs when necessary.
• Assists with coordination and logging of language requests through outside interpreting services agencies and telephonic interpreting.
• Maintains interpretation records and files, including daily computer entry of statistical data; completes documentation according to standards and procedures.
• Establishes video, phone and contracted language provider remote technology connections with callers and troubleshoots equipment.
• Maintains contracted language provider standards and continuing education as required for contracted language provider network participation.
• Translates all assigned information and documents into the required language accurately and at a level easily understood by the reading audience; unless certified as Translator, each translation is proofread for accuracy and content by a staff member with translation education / in-process certification.
• Makes presentations on language, cultural sensitivity, appropriate use of interpreters and translators and other related subjects as assigned.
• Conducts special projects as requested by management.
• Acts as a mentor to the Healthcare Interpreter 1.
• Performs equipment rounding assignments as assigned.
• Performs other job-related duties as assigned.

Qualifications

Other Qualifications / Notes

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