Customer Care Consultant Portal Support

Job Title

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Job Description

Essential Job Functions :

• Troubleshoot and resolve customer system and access issues through cases or phone calls
• Salesforce Case Management
• Chat Support
• Network with internal business partners in order to resolve a customer's issues
• Perform user setups as it relates to Portal access
• Exercise multi-tasking skills when managing multiple systems and applications during customer interactions
• Analyze and resolve moderately complex system issues
• Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
• Recommend continuous process improvements within the team

Desired Behaviors :

Requirements :

Target Base Salary Range : $40,000-$43,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

Our U.S. Benefits include :

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this form.