Operations Coordination Assistant

Operations Coordination Assistant

With more than 100 years of steady growth, UMC is proud to offer an environment where continuous learning, collaboration, and innovation are part of everyday work. We empower team members through hands-on experience, supportive training, advanced technology, and creative problem-solving. Our people are knowledgeable, trusted, and committed to doing what's right-for our clients, our teams, and our communities. We recognize that our people are the foundation of our success. At UMC, we are intentional about fostering a culture where everyone feels welcomed, respected, and supported. We bring together talented individuals from across the region to form high-performing teams in design, engineering, project management, and business services. Let UMC be the next step in your career-where your well-being, work-life balance, and growth matter.

UMC uses an electronic application process for open positions. Required documents may include a resume, cover letter, references, and work authorization confirmation. Online assessments may be included as part of the candidate evaluation process.

UMC offers a competitive salary and a generous benefits package, including : medical, dental, and vision insurance; 401(k) plan with company match; health savings and flexible spending accounts; company-paid life and disability insurance (STD / LTD); paid time off (PTO) beginning at 120 hours annually for full-time employees; seven paid holidays plus one floating holiday; employee assistance program; professional development support and tuition reimbursement; employee referral program; wellness program and employee events; and eligible employees begin accruing PTO on their date of hire. PTO combines vacation and sick leave, starting at 15 days per year for full-time employees. UMC also follows Washington State Sick Leave guidelines, providing one hour of sick leave for every 40 hours worked.

Position Overview

Provides administrative support services to the Service Group. Job assignments can vary depending on priorities that day.

Key Responsibilities

• Enter work orders into Viewpoint (accounting / dispatch system)
• Answer telephone and convey messages
• Update forms and lists as needed
• Maintain customer work order portals (Service Channel, Corrigo + others)
• Provide daily back-up to Dispatch / Operations as well as cover full time when they are on PTO
• Review completed quick response work orders for completeness and accuracy
• Generate, distribute & upload invoices for payment
• Review older open work orders & follow up with others to get them completed
• Help to follow up on past due invoices / inquiries
• Respond to customer general inquiries when submitted thru dispatch email
• Perform credit card payments
• Make phone calls to clients, vendors and subcontractors as needed
• Set up new customers / sites in Viewpoint database
• Generate and update Field On Call 6 month schedule and update answering service

Secondary Responsibilities

Regular attendance and promptness are considered part of each employee's essential job functions.

Position requirements include proficiency with MS Outlook, Excel, Word, PPT, and Project. Accuracy and efficiency with administrative and clerical tasks are required.