Patient Case Manager

Description :

Faithful Companion Pet Cremation Services is seeking a dedicated Care Coordinator / Dispatcher to oversee the daily operations at our cremation facility location. The successful candidate will lead a professional and effective staff, ensuring that our services exceed the expectations of veterinary clinics and families. Acting with a sense of ownership, they will uphold our standards of compassion, quality, honesty, integrity, and dignity.

Responsibilities :

• Perform opening or closing duties to ensure the safety of staff, equipment, and facilities.
• Lead and inspire a team of Care Providers / Drivers to deliver exceptional service on a daily basis.
• Conduct high-quality, private cremation services (training provided).
• Plan and schedule driver routes for pick-ups and returns to home and veterinary clinics.
• Serve as the main point of contact for all driver-facing communication via phone, proprietary software, text, and email.
• Maintain attention to detail while serving multiple families, ensuring an error-free standard.
• Monitor the movement of drivers to meet scheduled pick-ups and returns efficiently.
• Respond to customers and veterinary staff promptly and professionally, providing thorough support.
• Assist in maintaining a clean and presentable state of the crematory facility and company vehicles.
• Occasionally lift, push, and pull objects up to 150 pounds with assistance.
• Occasionally stoop, bend, push, pull, and carry objects weighing up to 75 pounds for short distances.
• Perform other assigned duties as required.

Requirements : Qualifications :

At Faithful Companion Pet Cremation Services, we strive to provide exceptional care and support during the challenging time of pet loss. Join our team and make a meaningful impact on the lives of our clients and their beloved pets.

We appreciate your interest in becoming a part of our compassionate team.

Compensation details : 19-19 Hourly Wage

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