Call Center-Medical Assistant

Job Description

Job Description

About Hoskinson Health & Wellness Clinic

Hoskinson Health & Wellness Clinic is a newly founded, team-based, physician-led, comprehensive health and wellness clinic located in the beautiful community of Gillette, Wyoming .

Our organization was created to provide proactive, patient-centered healthcare to meet the growing needs of our community.

Our Mission & Philosophy

Hoskinson Health & Wellness Clinic is owned and operated by physicians united in their commitment to address long-standing gaps in the healthcare system.

Our mission is to help patients live better, healthier lives by delivering comprehensive, coordinated care through a diverse team of specialists and support staff.

We believe that patients are more than their diagnoses and deserve access to education, resources, and time with their care team.

To ensure this mission is met, we :

Integrate advanced and effective technology

Encourage collaboration among providers and support staff

Maintain lower patient volumes to allow for meaningful, personalized care

Position Summary

The Call Center Medical Assistant (MA) serves as the first point of contact for patients and plays a key role in ensuring each patient receives exceptional care and support.

This position provides both administrative and clinical coordination, offering an opportunity to contribute directly to the patient experience in a collaborative, patient-focused environment.

Key Responsibilities

Deliver outstanding customer service through inbound and outbound calls, addressing patient inquiries and requests with professionalism and empathy.

Schedule appointments accurately and efficiently based on provider availability and patient preference.

Educate patients about clinic procedures, services, insurance coverage, and pre-appointment requirements.

Listen attentively to patient concerns and work proactively to resolve issues, escalating as necessary.

Accurately record patient information, appointment details, and call interactions in the electronic health record (EHR).

Conduct follow-up calls to ensure patient satisfaction and continuity of care.

Collaborate effectively with healthcare providers, administrative personnel, and support staff to coordinate patient care.

Ensure compliance with all relevant regulations, including HIPAA , and adhere to clinic policies and procedures.

Perform other duties as assigned.

Education, Certifications & Licenses

Required :

High school diploma or equivalent

Certified Medical Assistant (CMA) credential through an accredited program

Athena One and Dialpad experience preferred

Required Skills & Abilities

Excellent interpersonal, written, and verbal communication skills

Proficiency in EHR systems and healthcare software

Knowledge of insurance verification and basic medical billing processes

Strong understanding of patient privacy laws (HIPAA)

Exceptional attention to detail and organizational skills

Ability to thrive in a fast-paced, high-volume environment

Adept at multitasking, problem-solving, and maintaining professionalism under pressure

Physical & Working Conditions

Light work : exerting up to 15 pounds of force occasionally (up to 33% of the time)

Possible exposure to contaminated needles or infectious body substances

Ability to work designated shift lengths (8–12 hours)

Prolonged periods of sitting, computer work, standing, bending, and movement

Benefits

Health Insurance : 100% of premiums covered by the company (medical, dental, vision, STD, LTD, and life insurance)

Supplemental Insurance : Optional hospital, cancer, accident, and voluntary life coverage

Retirement : Competitive company match — no waiting period required

Paid Time Off (PTO) : Generous policy to support work-life balance

Professional Development : Financial assistance available for approved continuing education and training opportunities

Additional Opportunities

Hoskinson Health & Wellness Clinic also offers company-provided medical scribe training under the guidance of a leading physician. This program is designed to enhance your skill set and promote career growth within our expanding healthcare team.

The Clinic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The Clinic is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at 307-387-9850.