Enrollment Specialist (Intake Coordinator)

Enrollment Specialist (Intake Coordinator)

About This Role

The Enrollment Specialist plays a key role in connecting older adults and their families to myPlace Healths PACE (Program of All-Inclusive Care for the Elderly). You will help bring our mission to underserved communities across Los Angeles County, ensuring that every new participant experiences a smooth, supportive, and compassionate enrollment journey.

As the link between the Outreach Team and the Interdisciplinary Team (IDT), youll help coordinate care, streamline communication, and ensure every detail of the enrollment process is handled with care. Your work directly supports our vision of helping frail older adults live independently and with dignity in the community they love.

What Does Success Look Like :

• Champion Seamless Enrollment : Work hand-in-hand with our Outreach and Enrollment Team to guide prospective participants through a smooth and supportive enrollment experience.
• Partner Across Care Teams : Collaborate closely with members of our Interdisciplinary Team, including nurses, providers, and care coordinators to ensure every new participant transitions into our program with confidence and care.
• Keep Every Detail on Track : Maintain accurate documentation and record all enrollments in our CRM system, helping us stay organized, compliant, and participant-focused.
• Uphold the Highest Standards : Adhere strictly to DHCS and CMS regulations and policies to ensure ethical marketing practices and full compliance for the PACE program.
• Drive Enrollment Success : Partner with the Outreach Specialist and Center Director to meet, and exceed, center enrollment goals through teamwork, communication, and creative problem-solving.
• Promote Retention and Engagement : Support the Center Director by developing participant-retention strategies or serving as an active member of the retention committee.
• Coordinate Care Efficiently : Request and track medical records from participant providers to ensure timely and accurate completion of the enrollment process.
• Bring Our Mission to the Community : Attend outreach events alongside the Outreach Specialist to share our program and connect with potential participants and their families.
• Ensure Accuracy and Compliance : Process enrollments promptly while maintaining complete and compliant documentation that meets all DHCS and CMS guidelines.
• Contribute to Quality Excellence : Participate in PACE audits to support program integrity and continuous improvement.
• Be a Welcoming Guide : Conduct initial phone screenings, lead engaging tours of our center, and perform home visits to complete the enrollment journey with care and compassion.
• And of Course, Other Meaningful Work : Step in where needed to support our team and help participants access the care and community they deserve.

What Does An Ideal Candidate Look Like

The Fine Print :

The Physical Environment

Whats In It for You?

At myPlace Health, we believe that when we take exceptional care of our people, they can take exceptional care of our participants. Thats why weve built a comprehensive, people-first rewards package designed to support your well-beingprofessionally, financially, and personally.

Heres a snapshot of what you can look forward to :

Competitive Pay & Total Rewards

We offer a strong base salary along with a total rewards package that reflects your experience, education, certifications, and the location of your role. For onsite roles, we adjust pay based on local markets; remote roles are aligned to national pay benchmarks.

Performance-Based Incentives

Our industry-leading incentive plan recognizes your contributions and rewards success based on your performance

Ongoing Growth & Feedback

Youll receive two performance reviews per year (when applicable), giving you the chance to grow, reflect, and celebrate your achievements.

Plan for Your Future

Take advantage of our 401(k) plan with an employer matchbecause your future matters.

Health Coverage that Fits Your Life

Choose from six medical plans, with up to 80% of premiums covered for employees and 75% for dependents.

More Than Just Medical

Weve got you covered with dental and vision insurance, FSA / HSA options, short- and long-term disability, basic life insurance, and additional benefits like accident, critical illness, and hospital indemnity coverage.

Generous Time Off

Recharge with 20 days of PTO to start, 12 paid holidays, and 2 floating holidays each year.

Support for Your Learning

We prioritize your professional development with a generous CME / CEU budget, dedicated time off for learning, and ongoing growth opportunities.

Family Comes First

Our family-friendly culture includes paid parental leave and a child care stipend to help support you at home.

Ready to Make a Difference?

If youre passionate about helping older adults live healthy, independent lives and want to be part of a mission-driven team thats reimagining care for our community, wed love to hear from you. Join myPlace Health and help us expand access to compassionate, person-centered careone participant at a time.

$22.12 - $31.10 an hour

Compensation details : 22.12-31.1 Hourly Wage

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