Experienced Luxury Automotive Service Advisor
Luxury Automotive Service Advisor
Sam Galloway Lincoln Ft Myers, FL
Sam Galloway Lincoln is looking for an exceptional individual to add to our award winning LINCOLN TEAM. We are a fast-paced busy service department.
We are seeking an individual with a proven track record, quality references, and someone that possesses superior customer satisfaction skills.
Service Advisor experience and a desire to be successful is a must. Reynolds and Reynolds Ignite experience is a plus.
Responsibilities :
- Determine and recommend needed maintenance based on age, mileage, and history of vehicle
- Review Multi-Point Inspection and accurately translate the technicians recommendations
- Prepare a complete and accurate estimate of cost for parts and labor
- Monitor the progress of each vehicle throughout the day
- Update the customers on the status of their vehicles on a daily basis
- Verifying that the final invoice reconciles with the work performed on the repair order
- Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
- Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Qualifications :
- Prior Luxury dealership experience
- Excellent communication and customer service skills
- A strong understanding of vehicle maintenance and repair.
- Strong Computer & Phone Skills
- Positive, friendly attitude, along with a customer service mentality
- Professional appearance and work ethic
- Self-motivated, goal oriented, and ability to work within a fast-paced environment
- TEAM Player
- Current, valid driver’s license
Benefits
- Family owned and operated
- Stability of an established company
- Aggressive pay plan with bonuses for Above Group Average CSI
- Monthly performance contests
- Experienced and tenured management staff
- 88 service bays
- Over 3 million dollars in parts in stock
- Recently updated facility and equipment
- Weekly pay checks
- Paid vacation and holidays for full time employees
- Medical, dental, and vision plans
- Flexible medical spending account
- 401k
- Company paid life insurance
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