Venue Technology Manager - Denver

LEGENDS

THE ROLE

Reporting to the Legends General Manager at Ball Arena, the Venue Technology Manager is primarily responsible for managing technology needs of Ball Arena, Dicks Sporting Goods Park, and Paramount Theatre, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), limited desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensures availability, stability and security of business systems and IT infrastructure platforms.

ESSENTIAL FUNCTIONS

• Deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations
• Hire, schedule, and optimize deployment of Venue Technology Supervisors and hourly Venue Technology staff.
• Manage venue technology staff by coaching, counseling, monitoring performance, and performing disciplinary actions when appropriate on a weekly basis.
• Ensure pre-opening walk-throughs and testing are completed at every event at every venue to ensure all systems are operational prior to opening to customers.
• Manage and provide support for all system issues as well as escalating problems to internal and external service providers, as necessary for managers.
• Ensure applications are maintained and operated consistent with compliance and regulatory requirements e.g. PCI Training annually and for new hires.
• Manage and optimize 3rd party vendor relationships that are key to venue technology, including point-of-sale vendors, digital menu board providers, etc.
• Replacement of defective hardware before, during and after events and submitting per warranties.
• Plan, prepare and coordinate hardware and software upgrades and patches
• Create and maintain an inventory of all hardware devices.
• Ensure all technical support issues are logged in the Legends ticketing system.
• Maintain a thorough knowledge of the organization and adhere to all organizational technology standards.
• Train management teams in the proper use and maintenance of systems and applications
• Serve as primary point of contact for all IT related issues and inquiries at the venue to ensure priorities are established and met.
• Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.
• Perform additional related duties, tasks and responsibilities as required

QUALIFICATIONS

The successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and exhibit a high-level of maturity. Other critical qualifications include:

• Bachelor’s Degree or equivalent industry experience
• 4+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry
• Experience with Windows 10 and Microsoft Office 365 suite of products
• PCI risk and compliance
• Supervisory experience with the ability to motivate and lead teams
• Ability to effectively manage and produce in a matrixed environment
• Excellent interpersonal and communication skills
• IT Management tools (e.g. Active Directory, ServiceNow)
• Ability to lift up to 30 pounds regularly and occasionally up to 50 pounds
• Experience with an IT ticketing solution to track and manage issues and requests
• Managing external vendors delivering managed IT services
• Relevant technical certifications preferred
• A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics
• Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
• Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment
• Strong problem solving and creative skills, and the ability to exercise sound judgment
• High level of integrity and dependability with a strong sense of urgency and result-orientation
• Must be able to work varying schedules to reflect the business needs of the organization, including nights and weekends

COMPENSATION

Competitive salary ($80,000-$90,000), commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands and fingers, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Applications accepted till 24th of July 2024

#LI-JM1