Senior Strategic Account Manager

Senior Strategic Account Manager

Afresh is on a mission to eliminate food waste and make fresh food accessible to all. Our first A.I.-powered solution optimizes ordering, forecasting, and store operations for fresh food departments in brick-and-mortar grocers. With our Fresh Operating System, regional and national grocery retailers have placed $1.6 billion in produce orders across the US and we've helped our partners prevent 34 million pounds of food from going to waste. Working at Afresh represents a one-of-a-kind opportunity to have massive social impact at scale by leveraging uncommonly impactful software we hope you'll join us!

As the Senior Strategic Accounts Manager, you will serve as the General Manager for our company's most critical assets : the partnerships with one of our largest customers. This is a senior individual contributor role that demands exceptional strategic acumen, political navigation, and financial ownership. You will be responsible for transforming these relationships from vendor-customer to indispensable, long-term partners, ensuring Afresh is central to their mission to revolutionize fresh food operations.

Key Responsibilities

Strategic Partnership Mandate

• Sole Owner of Revenue, Retention, and Expansion Targets : Directly own the financial health and growth of a strategic account portfolio. Your mandate is to secure 100% retention on an existing super-enterprise account while driving year-over-year expansion through the identification and development of new sales opportunities.
• C-Suite Relationship Management : Establish and maintain relationships with a multi-threaded network of executive sponsors, up to the C-suite level (e.g., CEO, COO, CIO), to ensure sustained advocacy and clear alignment on multi-year strategic goals.
• Customer Quarterback : Serve as the single point of accountability for all external interactions, owning the comprehensive view of all customer-facing initiatives and internal priorities.
• Continuous Strategic Discovery : Lead consistent and frequent executive-level discovery sessions to maintain a deep, evolving understanding of the customer's strategic business priorities, critical pain points, and target ideal state. You will act as an internal translator, articulating the value of Afresh's solution suite in the customer's own language and financial terms to ensure solutions are perfectly mapped and advocacy is organic.
• Trusted Advisor : Serve as a thought leader in the retail / grocery technology space, advising clients on how to leverage Afresh's AI to achieve massive business transformation, specifically in driving profitability and efficiencies across their fresh supply chain.
• Executive Business Reviews : Design and lead sophisticated, data-driven Quarterly Business Reviews (QBRs) that focus on achieved ROI, joint operational metrics, and forward-looking strategic planning, not just product updates.

Internal Advocacy & Alignment

Commercial Execution

Skills and Experience

The following represent the skills and experience our ideal candidate possesses. We encourage candidates to apply, even if they do not fulfill all the listed criteria.