Restaurant Reservations Manager

Job Description

Job Description

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

For more information visit http : / / thecolonypalmbeach.com

JOB OVERVIEW :

The Restaurant Reservations Manager serves as the refined host and guiding presence of the restaurant, ensuring an exceptional guest journey from arrival to farewell. This role leads door operations during service, harmonizing the efforts of the managers and service teams to deliver an atmosphere of effortless elegance and attentive hospitality. This role is also responsible for overseeing the daily operations of the restaurant reservations team to ensure seamless guest service, accurate booking management and serves as a point of escalation for guest concerns, ensures compliance with policies.

ESSENTIALS JOB FUNCTIONS :

Guest Experience

• Extend a warm, gracious welcome to every guest.
• Manage reservations, seating, and guest flow to optimize service pace and ambiance.
• Anticipate guest needs and accommodate special requests with discretion.
• Cultivate relationships with returning patrons and VIP guests to foster loyalty.
• Ensure the reservations and host team actively uses guest names, preferences, and service notes to personalize interactions.
• Monitor guest feedback channels, track patterns, and communicate trends to management

Service Leadership

Coordination & Communication

What you’ll do :

QUALIFICATIONS :