Bilingual Customer Service Loyalty Specialist

Job Description

Job Description

Americor is seeking a Bilingual Customer Service Loyalty Specialist to join our team. As a Bilingual Customer Service Loyalty Specialist, you will be responsible for retaining clients who are considering canceling their services. You will play a pivotal role in handling incoming and transferred calls from clients who may be escalated, upset, or uncertain about the program's benefits. Having a strong sales background is important as it will help you resell the program and its benefits to clients, persuading them to continue with our services. Apart from handling cancellation calls, a CSL Specialist will be responsible for general account maintenance. This involves tasks such as updating client information, processing payments, and ensuring accurate record-keeping. By effectively addressing client concerns, communicating the program's benefits, and providing outstanding customer service, CLG Specialists play a vital role in retaining clients and fostering long-term relationships.

About Us :

Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other’s personal and professional growth. This commitment has earned us recognition as a ‘Top Place to Work’ and a leader in customer service excellence.

Responsibilities :

Proactive Support and Active Listening :

• Anticipate customer needs and address them proactively.
• Actively listen to customers to understand their concerns and requirements fully.

Educating Customers :

Addressing Customer Concerns and Providing Solutions :

Building Positive Relationships :

Identifying Customer Needs and Providing Solutions :

Recording Conversations :

Following Communication Procedures and Guidelines :

Assisting with Program Modifications :

Meeting Call and Retention Quotas :

Requirements :

Education :

Company Benefits :

Compensation : $23.00 per hour.

Work Location : Remote- Must reside within the United States.

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

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