Talent.com
Service Engineer

Service Engineer

SupermicroLas Vegas, NV, United States
9 days ago
Job type
  • Full-time
Job description

Job Req ID : 27138

About Supermicro :

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary :

Support Supermicro Global Service Installation Team and help build a world class service organization. This position requires the ability to work flexible hours including nights and weekends as required in completion of equipment installation in a data center work environment. Provide racking & stacking, copper / fibre cabling of server and network equipment. To provide technical support for installed equipment pertaining to hardware and software functionalities.

Essential Duties and Responsibilities :

Includes the following essential duties and responsibilities (other duties may also be assigned) :

  • Knowledge of rack elevations / cable mapping for the installation for customer solution projects
  • Assist / support the deployment of server, storage, and networking equipment
  • Perform physical installation, rack and stack, cabling, and networking of data center hardware
  • Coordinate with the engineering team to ensure seamless integration of hardware solutions
  • Collaborate with the engineering team to ensure proper hardware deployment according to specifications
  • Conduct quality checks and test system functionality post-installation
  • Provide frontline technical support to end-users via phone, email, and ticketing system
  • Diagnose and troubleshoot hardware, software, and network-related issues
  • Escalate complex problems to higher-level support teams when necessary
  • Be willing to travel up to 50% of the time to customer installations or troubleshooting customer issues at customers data centers by air or ground transportation

Qualifications :

  • 5 years of experience in servicing complex X86 systems and components
  • Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering
  • Or an Associate's degree in Electrical / Electronic Engineering, or equivalent discipline, plus equivalent years of relevant experience, preferably in the servicing of X86 systems and components
  • 5 years of experience in servicing complex X86 systems and components
  • Minimum two years of experience with Customer Support
  • Demonstrated hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues
  • Ability to solve problems and make decisions as necessary
  • Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions
  • Working knowledge of MS Suites with emphasis of Excel, PowerPoint & Project
  • Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies
  • Emphasize on break / fix and onsite Customer Service
  • Experience in communicating with internal and external customers to explain total solutions
  • Hands-on experience with Enterprise grade server hardware
  • Must be punctual and detail oriented
  • Strong written and verbal communication skills, project management skills, solid time management skills
  • The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines
  • Preferred certification in Windows, Linux and network protocols
  • Must have valid license and reliable automobile
  • Salary Range

    $70,000 - $100,000

  • The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
  • EEO Statement

    Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

    Create a job alert for this search

    Service Engineer • Las Vegas, NV, United States

    Related jobs
    • Promoted
    Service Engineer

    Service Engineer

    SupermicroLas Vegas, NV, United States
    Full-time
    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop / Big Data, Hyperscale, HPC and IoT / Embedded customers...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    System Support Engineer

    System Support Engineer

    VirtualVocationsHenderson, Nevada, United States
    Full-time
    A company is looking for a System Support Engineer located in Pleasanton, CA.Key Responsibilities Ship and receive Liats for depot repair service Induct new Liats into the equipment management s...Show moreLast updated: 11 hours ago
    • Promoted
    Professional Services Engineer

    Professional Services Engineer

    VirtualVocationsNorth Las Vegas, Nevada, United States
    Full-time
    A company is looking for a Professional Services Engineer, Zend.Key Responsibilities Act as a subject matter expert in specific technologies, products, or services Work directly with enterprise ...Show moreLast updated: 30+ days ago
    • Promoted
    Staff Technical Services Engineer

    Staff Technical Services Engineer

    VirtualVocationsHenderson, Nevada, United States
    Full-time
    A company is looking for a Staff Technical Services Engineer.Key Responsibilities Design and implement corporate-scale technical initiatives while leading training efforts for junior team members...Show moreLast updated: 30+ days ago
    • Promoted
    GTM Engineer

    GTM Engineer

    VirtualVocationsHenderson, Nevada, United States
    Full-time
    A company is looking for a GTM Engineer - Marketing.Key Responsibilities Own and optimize core GTM tools, recommending enhancements across the tech stack Manage data for lead scoring and segment...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Engineer

    Technical Support Engineer

    VirtualVocationsHenderson, Nevada, United States
    Full-time
    A company is looking for a Technical Support Engineer to join their Global Technical Support team.Key Responsibilities Provide technical application support and training for civil engineering sof...Show moreLast updated: 30+ days ago
    • Promoted
    Service Project Engineer

    Service Project Engineer

    ACCO Engineered SystemsLas Vegas, NV, United States
    Full-time
    Under the supervision of the Sales Manager, with indirect supervision and daily instruction from an assigned Project Manager(s), this position is responsible for the coordination of all technical a...Show moreLast updated: 30+ days ago
    • Promoted
    Implementation Engineer

    Implementation Engineer

    VirtualVocationsLas Vegas, Nevada, United States
    Full-time
    A company is looking for an Implementation Engineer (Remote).Key Responsibilities Execute initial configuration of products for customer integration into their marketing tech stack Empower custo...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Faxcom Systems Engineer

    Faxcom Systems Engineer

    VirtualVocationsHenderson, Nevada, United States
    Full-time
    A company is looking for a System Engineer (Faxcom) for a fully remote position.Key Responsibilities Review, troubleshoot, and respond to end-user issues and requests in a timely manner Manage d...Show moreLast updated: 5 hours ago
    • Promoted
    Senior Kubernetes Platform Engineer

    Senior Kubernetes Platform Engineer

    TensorWaveLas Vegas, NV, US
    Full-time
    At TensorWave, we're leading the charge in AI compute, building a versatile cloud platform that's driving the next generation of AI innovation. We're focused on creating a foundation tha...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Engineer - Public Sector

    Sales Engineer - Public Sector

    VirtualVocationsNorth Las Vegas, Nevada, United States
    Full-time
    A company is looking for a Sales Engineer - Mid Market - PubSec.Key Responsibilities Champion and embed the company's cultural principles while scaling globally Become an expert on products and ...Show moreLast updated: 23 days ago
    • Promoted
    Telecom Engineer

    Telecom Engineer

    VirtualVocationsLas Vegas, Nevada, United States
    Full-time
    A company is looking for a Telecom Engineer I to support and maintain its enterprise voice infrastructure.Key Responsibilities Administer and maintain Avaya Aura systems and associated voice appl...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Engineer

    Sales Engineer

    VirtualVocationsNorth Las Vegas, Nevada, United States
    Full-time
    A company is looking for a Senior Sales Engineer for the Southeast Territory.Key Responsibilities Support the sales team with technical expertise for customers and partners Build relationships w...Show moreLast updated: 30+ days ago
    • Promoted
    Principal Service Delivery Engineer

    Principal Service Delivery Engineer

    VirtualVocationsNorth Las Vegas, Nevada, United States
    Full-time
    A company is looking for a Principal Service Delivery Engineer.Key Responsibilities Manage service delivery costs, service levels, and resource coordination Develop and maintain relationships wi...Show moreLast updated: 1 day ago
    • Promoted
    Field Service Engineer

    Field Service Engineer

    TECHSTAFF OF ARIZONALas Vegas, NV, US
    Full-time
    This position is located in Las Vegas, Nevada.Our client is seeking an ambitious and self-motivated individual for the position of field service technician. As an innovative water management firm, t...Show moreLast updated: 6 days ago
    • Promoted
    Senior Sales Engineer - Federal

    Senior Sales Engineer - Federal

    VirtualVocationsHenderson, Nevada, United States
    Full-time
    A company is looking for a Senior Sales Engineer - Federal (DC or Colorado).Key Responsibilities Understand customer business drivers and tailor solutions to meet their needs Collaborate with sa...Show moreLast updated: 22 days ago
    • Promoted
    • New!
    Leasing Specialist

    Leasing Specialist

    NALS Apartment HomesNorth Las Vegas, Nevada, United States, 89084
    Full-time
    Quick Apply
    We embrace opportunities for personal and professional growth, and encourage our employees to share their unique skills, local knowledge, and professional expertise. Our team is the single most impo...Show moreLast updated: 11 hours ago
    • Promoted
    Customer Success Engineer

    Customer Success Engineer

    VirtualVocationsLas Vegas, Nevada, United States
    Full-time
    A company is looking for a Customer Success Engineer for Strategic Accounts.Key Responsibilities Serve as the trusted technical advisor for strategic customers Lead customer visits, executive br...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Service Project Manager

    Customer Service Project Manager

    VirtualVocationsHenderson, Nevada, United States
    Full-time
    A company is looking for a Customer Service - Large Programs Project Manager.Key Responsibilities Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and per...Show moreLast updated: 15 hours ago
    • Promoted
    Cloud Support Engineer

    Cloud Support Engineer

    VirtualVocationsHenderson, Nevada, United States
    Full-time
    A company is looking for a Cloud Support Engineer I (Support Response) for a weekend shift.Key Responsibilities Serve as the first point of contact for technical support inquiries, ensuring empat...Show moreLast updated: 30+ days ago