Technical Training and Quality Assurance Manager- Generator Division

Job Description

Job Summary

Develops, coordinates and oversees all aspects of training for generator service technicians to ensure the highest quality and consistency of work in the field. Oversees special projects to completion and provides technical support for service and sales departments.

Essential Job Functions

• Responsible for complete training essentials during the onboarding process of technicians, including but not limited to :
• Safety and PPE usage
• Technician use of business system (Fieldservio) to complete all work orders
• All documentation required by the office and specific customers
• Proper usage and operation of company owned equipment - load banks, fuel polishing, trailers, etc.
• Coordinate with branch service manager to assess new technician abilities and provide additional training as needed
• Prepare documented release to the field with specific abilities to service manager
• Identify training needs of our technician group and develop programs to address those needs.
• Develop and implement specific training needs and objectives for each technician, with service manager input
• Regularly review the dispatch board and technician notes to stay abreast of quality issues and training needs
• Maintain training records for each technician
• Accompany technicians to jobsites as required to assure their training needs are met
• Respond to field technician calls and provide technical support
• Provide technical assistance for Equipment and Aftermarket Sales as needed.
• Assist service managers with technician performance reviews
• Identify training needs on all ACF offered products and organize classroom or field training
• Participate regular meetings with technicians and respective service managers
• Provide feedback and collaborate with service managers on technician performance
• Oversee escalated and special projects that require a high level of technical aptitude as required. Communicate with essential parties and assure these projects are completed in a timely and effective manner.
• Ensure consistent quality of production by enforcing QA guidelines, validating processes, and providing documentation
• Assist the ACF Safety Coordinator to assure compliance with safety and environmental procedures
• Required to conduct out of town business such as : conventions, trade shows, meetings, and training as needed
• Promote a positive ACF culture by representing the company values of honesty, integrity, respect, and responsibility and encouraging synergy among all team members.
• Assist the service operations team with customer issues as needed
• Stay up to date with industry standards and codes (NFPA110, NEC, FDEP, AHCA, etc). Educate technicians accordingly and develop and maintain associated forms (load bank, startup, maintenance)
• Provide weekly cadence report of activities - ongoing and upcoming

Additional Job Functions

Experience and Skills

Required Knowledge, Skills and Abilities

Physical and Work Environment Requirements

Minimum Job Qualifications (education, work experience, licenses / certifications)

Master / Senior Generator Service Technician certification, or comparable

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